client

A client experience survey is a structured tool that helps you gather feedback from customers about their interactions with your business. It measures satisfaction through metrics like the Net Promoter Score and Customer Satisfaction Score, whereas additionally allowing for open-ended responses. Comprehending these surveys is vital, as they pinpoint strengths and weaknesses in your services

A client loyalty program is a structured approach that businesses use to reward customers for their repeat purchases. When you join such a program, you typically create an account and receive a unique membership ID. This ID allows you to accumulate points based on your spending, which can later be redeemed for discounts or products.

John F Hunt has fallen to a £3.5m pre-tax loss after the firm was hit hard by a client’s collapse. In its latest accounts for the year to 31 March 2025, the UK’s second-biggest demolition contractor said it had lost £5.1m in the wake of the fall into administration of a “major London-based hotel developer”.

A client that accused a defunct specialist contractor of considering lying about personnel working on a “defective” job has agreed to pay a settlement to the firm. FEL Group, which made and installed infrastructure for data centres, went into administration in June 2022. A month before, it had issued a High Court claim against broadband

Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Rejection is feedback in disguise, revealing fit, readiness and where your business must evolve. How you respond to a “no” can determine future opportunities more than the proposal itself. Every lost deal creates space to refine your value, sharpen positioning and strengthen resilience. As most

By Ronan Shields  •  September 15, 2025  • Dell Technologies is implementing an in-house approach to its global media-buying operations, estimated to be more than half a billion dollars annually, as part of a strategy that will alter its relationships with partners.  It’s a project that is still in situ, but began in earnest in

A client chasing a defunct fit-out company for £36m will be able to pursue a legal claim for alleged defects on a luxury Mayfair development. Fit-out specialist Beck Interiors worked for Eros under a £40.2m contract for The Residence, Mandarin Oriental in London’s Mayfair. The £140m-turnover contractor, which became an employee-ownership trust in 2021, worked

The client on a major Sir Robert McAlpine gigafactory job is looking for a contractor to build a ring road around the facility. Agratas – part of Indian multinational Tata – released a £60m prior information notice (PIN) yesterday for a ring road around its £4bn battery cell manufacturing facility in Somerset. Sir Robert McAlpine