Home Blog Page 7042

Now May Be The Best Time To Buy The Chevy Bolt

If the Chevy Bolt’s small size doesn’t turn you away, it might be one of the best electric vehicles (EVs) for the money currently on the market. In its base configuration, the Bolt can go for an estimated 259 miles before the battery runs dry. That’s leaps and bounds better than the base Nissan Leaf’s 212 miles of gasoline-free driving. Every Bolt model is only equipped with a single EV motor, yet it puts out a healthy 200 horsepower and will go from 0-60 in about 6.5 seconds, according to Chevy. A single motor and a sub-7 second 0-60 time aren’t earth-shattering compared to horsepower and torque monsters like a Tesla Model S, Lucid Air, or GMC Hummer EV, but it’s still measurably faster than and more powerful than many economy hatchbacks offered today.

The 2023 Bolt has an MSRP of $25,600 according to Chevy, making it the cheapest new EV on the market, beating out the Nissan Leaf’s $28,040 starting price. The Bolt is a great choice if you’re about to make the leap into EV ownership, or you’re a Tesla owner wanting to distance yourself from all the bad press. Either way, you may want to act soon as the Bolt is eligible for several EV-centric discounts that are on the way out.

An EV bargain

According to Electrek, the Bolt qualifies for $7,500 in tax credits, slashing the MSRP to $18,100, but there’s a catch. That hefty tax credit is only valid until March of 2023, then the credit drops to $3,750. With the discount, the Bolt solidifies its status as the least expensive EV, but it additionally makes it the cheapest new car in General Motors’ entire lineup of brands, gas or electric, beating out the Chevy Trax. 

Even entry-level EVs aren’t exactly inexpensive. For example, the Kia Niro EV starts at $39,450, a full $12,960 more than the starting MSRP of the hybrid version. With the Ford F-150 Lightning’s numerous price hikes and the six-figure price tags of offerings from Tesla, Lucid, and GMC, EV ownership can sometimes feel like it’s outside the financial reach of normal people. But if the Chevy Bolt is any look at the path of EVs going forward, it could be a bright future, at least for your wallet. 

Read More
Nancie Wrona

What To Do If Your Android Phone Has Been Hacked

Android phone with malware

Prostock-studio/Shutterstock

Android is designed to be inherently secure — primarily because of its sandbox approach to processes and file management. Apps run in isolated environments, so they can’t see or access other apps or services (via Android). You have to grant access and permissions expressly for that to happen (which is why it’s a good idea to be cautious before granting unusual permissions requests from apps). This greatly reduces the potential attack vectors of malware. Modern Android devices also feature an extra security layer called Google Play Protect that quietly scans and flags suspicious applications (per Google). 

Still, there are ways to hack into a device. Android has the option to sideload apps from outside the Google Play Store. If used unwisely, sideloading can make Android more vulnerable than Apple’s more restrictive iOS.

Once a phone or tablet is infected with malware, hackers can use it to dig for personal information. They might steal banking information and login credentials or hold your data for ransom, according to Google. You might notice things like unexpected pop-ups or apps that you didn’t install. The device might be overheating, lagging, crashing, or consuming too much data or battery (via Google). You could receive unusual spam texts, notifications, or link prompts. If you notice odd behavior like this, here are some steps you can take to secure it.

Examine your apps

apps on smartphone

Kaspars Grinvalds/Shutterstock

You need to be careful when installing APK files since it is the most common way hackers gain unauthorized access to your device. The Google Play Store isn’t immune from malware since malicious apps do occasionally pop up on the platform, but Google takes them down once they’re reported (per Google). You can read our guide on how to detect fake Android apps for further details.

On the other hand, apps sideloaded from third parties or unofficial stores should never be completely trusted. You always run the risk of sideloading hostile apps if you’re installing from sources outside of the Google Play Store. This is especially true of pirated apps or anything that promises to “unlock” or enhance certain apps. If you notice unusual behavior after sideloading an app, that app is probably responsible.

Head to Settings > Apps (or your device’s equivalent section) to uninstall suspicious apps. You should also delete any compromised APK files. Some malware apps can attempt to stop users from uninstalling them. If this happens, try safe-booting your device. The exact steps can vary between manufacturers (consult yours for exact instructions), but many current Android models can reach safe mode by holding down the power button and then long-tapping the power icon that appears. From safe mode, you’ll be able to uninstall the malicious app (via Google).

Update Android

performing a smartphone update

Andrey_Popov/Shutterstock

If you notice issues even within safe mode, your device could have been hacked using another method. Hackers can also break in by exploiting vulnerabilities in the Android operating system. Google developers regularly find and patch security threats in Android (via Google), but until those flaws are discovered and their patches released, there’s little the user can do to defend themselves against them.

This is why Google regularly sends out over-the-air (OTA) updates for Android. Besides major OS updates, your device can also receive regular security updates, so it’s important to install these as soon as you can. You can review the details of published patches on the Android Security Bulletin page. Keep in mind that older devices may eventually no longer be eligible for security updates, depending on your manufacturer’s policies. In these cases, upgrading is your best option from a security standpoint (per MakeUseOf).

Make sure you’re on the newest version of Android and running the latest security patches by heading to your device’s Settings app and looking for the software update section.

Run security checks or reset

malware on phone

If you can’t manually pin down and remove the exploit that hacked your device, launch Google Play Store, tap your profile icon, then Google Play Protect. Tap the green scan button to scan for any potentially harmful apps. Some manufacturers preload their version of Android with their own security solutions. Samsung devices, for instance, feature Samsung Knox protection which can scan and quarantine threats.

If everything else fails, you can always reset to factory settings to foil the hackers. A factory reset erases your files, preferences, and accounts (via Google). We recommend memorizing the login credentials for the Google account(s) on your device before resetting (you’ll need them to log back in). Try and back up what files you can, but be careful that you don’t copy any files that might be compromised and capable of spreading the malware again.

1. Go to Settings and search for the reset menu there.

2. Tap Reset and follow the on-screen instructions.

3. Your device will reboot and present you with a fresh setup.

If hackers have locked you out of the device entirely, you can also perform a hard reset. Exact instructions may vary, but most manufacturers require you to power down completely and hold the volume up or down key while powering back on. This will usually launch a boot menu with the option to wipe the system entirely.

Read More
Alejandro Kazmierczak

How we covered the creator economy in 2022

This summer, I went straight from VidCon — the largest creator conference — to a labor journalism seminar with the Sidney Hillman Foundation. One day, I was chatting with famous TikTokers about their financial anxieties (what if they accidentally get banned from TikTok tomorrow?), and the next, I was learning about the history of American labor organizing.

These topics are not at all unrelated: at its core, writing about creator economy is labor journalism. The creator beat is a labor beat.

Creators are rebelling against the traditional route to making a living in artistic industries, taking control over their income to make money for themselves, rather than big media conglomerates. Consider creators like Brian David Gilbert, who built a devoted fanbase as a chaotically hilarious video producer for Polygon, the video game publication at Vox Media. Gilbert quit to work on other creative projects full time, likely because he realized that with his audience, he could make way more money independently than his media salary paid him. Then there’s YouTube channels like Defunctland and Swell Entertainment, which are basically investigative journalism outlets run by individual video producers. We see chefs building their brands by going viral on TikTok, or teachers who supplement their income by sharing educational content on Instagram. In artistic industries that notoriously underpay for the expertise that its laborers provide, YouTubers, Instagrammers and newsletter writers alike are proving that creativity is a monetizable skill — one that they deserve to make more than a living wage with.

This belief — that the creator economy is a labor beat — has guided my coverage of the industry this year. Below, I’ve rounded up some of our best stories about the state of the creator economy.

There are no laws protecting kids from being exploited on YouTube — one teen wants to change that

Like most teens, Chris McCarty spent a lot of time on YouTube, but they had a serious question. How can the children of influencers protect themselves when they’re too young to understand what it means to be a constant fixture in online videos? As part of their Girl Scouts Gold Award project, McCarty worked with Washington State Representative Emily Wicks to introduce a bill that seeks to protect and compensate children for their appearance in family vlogs.

As early as 2010, amateur YouTubers realized that “cute kid does stuff” is a genre prone to virality. David DeVore, then 7, became an internet sensation when his father posted a YouTube video of his reaction to anesthesia called “David After Dentist.” David’s father turned the public’s interest in his son into a small business, earning around $150,000 within five months through ad revenue, merch sales and a licensing deal with Vizio. He told The Wall Street Journal at the time that he would save the money for his children’s college costs, as well as charitable donations. Meanwhile, the family behind the “Charlie bit my finger” video made enough money to buy a new house.

Over a decade later, some of YouTube’s biggest stars are children who are too young to understand the life-changing responsibility of being an internet celebrity with millions of subscribers. Seven-year-old Nastya, whose parents run her YouTube channel, was the sixth-highest-earning YouTube creator in 2022, earning $28 millionRyan Kaji, a 10-year-old who has been playing with toys on YouTube since he was 4, earned $27 million from a variety of licensing and brand deals.

Is MrBeast actually worth $1.5 billion?

I’m fascinated by MrBeast, but kind of in a “watching a car crash” way. MrBeast is still cruising comfortably along the highway, but I worry about the guy (… not too much. I mean. He’s doing fine). His business model just doesn’t seem sustainable to me, despite his immense riches and irreplaceable success. As he attempts to raise a unicorn-sized VC round, we’ll see if he can keep escalating his stunts without becoming yet another David Dobrik.

Is going bigger always better? MrBeast’s business model is like a snake eating its own tail — no one is making money like he is, but no one is spending it like him either. He described his margins as “razor-thin” in a conversation with Logan Paul, since he reinvests most of his profits back into his content. His viewers expect that each video will be more impressive than the last, and from the outside looking in, it seems like it’s only a matter of time before MrBeast can no longer up the ante (and for other creators, this has led to disaster). So, if MrBeast’s business really is a unicorn — I’d wager it is — then he has two choices. Will he use the cushion of $150 million to make his business more sustainable, so he doesn’t have to keep burying himself alive? Or will he keep pushing for more until nothing is left?

Casey Neistat’s David Dobrik documentary explores what happens when creators cross the line

Speaking of David Dobrik, longtime YouTuber Casey Neistat debuted a documentary at SXSW this year about the 26-year-old YouTuber. When Neistat started working on the documentary, he wanted to capture the phenomenon that was Dobrik and his Vlog Squad, who used to be YouTube royalty. The documentary took a turn after Insider surfaced allegations of sexual assault on Dobrik’s film set — then, Dobrik nearly killed his friend Jeff Wittek in a stunt gone horribly wrong. Neistat does a brilliant job capturing the creator’s fall from grace, plus the way in which the lack of regulations on YouTube film sets can set the stage for disaster, especially when creators are incentivized to do crazier and crazier stunts to stay relevant.

Television series like “Hype House” and “The D’Amelio Show” dedicate entire plotlines to creators’ fear of being “cancelled,” but Dobrik is still doing okay, calling into question just how far a creator has to go to lose his fans. Dobrik just opened a pizza shop in LA and has his own Discovery TV show. Wittek has had at least nine surgeries to date as a result of his accident on Dobrik’s set.

“I think that there’s always a pursuit. It’s relevant for a musician – how do you keep your music interesting?” Neistat said. “But what makes individuals like David Dobrik different is that their pursuit is not coming out with the next song or making the next movie. Their pursuit is, how can I be more sensationalist? And that is a very, very, very dangerous pursuit, because the minute you achieve something that was crazier than the last, you then have to go past that.”

YouTube Shorts could steal TikTok’s thunder with a better deal for creators

The biggest open secret in short form video is that you can’t get rich on TikTok alone, because even the most viral creators earn a negligible portion of their income from the platform itself. TikTok has long been dominant in the short form scene, but YouTube Shorts could give TikTok a run for its money next year as it becomes the first platform to share ad revenue with short form creators. Ad revenue doesn’t seem that glamorous, but I couldn’t be more excited to see how this program will change the short form game in 2023.

A big reason why TikTok and other short-form video apps haven’t unveiled a similar revenue-sharing program yet is because it’s trickier to figure out how to fairly split ad revenue on an algorithmically-generated feed of short videos. You can’t embed an ad in the middle of a video — imagine watching a 30-second video with an eight-second ad in the middle — but if you place ads between two videos, who would get the revenue share? The creator whose video appeared directly before or after it? Or, would a creator whose video you watched earlier in the feed deserve a cut too, because their content encouraged you to keep scrolling?

OnlyFans CEO says adult content will still have a home on the site in 5 years

At TechCrunch Disrupt, I interviewed OnlyFans CEO Ami Gan and Chief Strategy Officer Keily Blair about the platform’s future, especially in regard to sex workers. In large part due to the success of adult creators, OnlyFans has paid out over $8 billion to creators since 2016. For comparison, the mostly safe-for-work competitor Patreon has paid out $3.5 billion since 2013. Online sex workers are some of the savviest, highest-earning creators in the business, yet they are the most vulnerable. Changing credit card company regulations and internet privacy laws can wipe out their business, and last year, that almost happened on OnlyFans. The company said it would ban adult content, then walked back that ban — but even still, adult creators have been skeptical about how long they can keep making a living on the platform. On our stage, I asked Gan if adult content will still be on OnlyFans in 5 years. She said yes.

OnlyFans has been putting a lot of effort into upcycling its image from an adult content subscription platform to a Patreon-like home for all kinds of creators, but it’s far from moving away from them as users. Today CEO Ami Gan of the platform confirmed that adult content will still have a home on the site in five years, and those creators can continue to make a living on it.

The confirmation, made today on stage at TechCrunch Disrupt, is notable because of the rocky relationship OnlyFans has had with adult creators. Last year, the company announced it would ban adult content on the site after pressure from card payment companies and efforts it reportedly was making to raise outside funding. Then it abruptly suspended the decision less than a week later after an outcry from users.

Read More
Amanda Silberling

The year customer experience died

This was a rough year for customer experience.

We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with companies like Salesforce and Adobe at the forefront. But due to the economy or lack of employees (perhaps both?), 2022 was a year of poor customer service, which in turn has created poor experiences; there’s no separating the two.

No matter how great your product or service, you will ultimately be judged by how well you do when things go wrong, and your customer service team is your direct link to buyers. If you fail them in a time of need, you can lose them for good and quickly develop a bad reputation. News can spread rapidly through social media channels. That’s not the kind of talk you want about your brand.

We’re constantly being asked for feedback about how the business did, yet this thirst for information doesn’t seem to ever connect back to improving the experience.

And make no mistake: Your customer service is inexorably linked to the perceived experience of your customer. We’re constantly being asked for feedback about how the business did, yet this thirst for information doesn’t seem to ever connect back to improving the experience.

Consider the poor folks who bought tickets for Southwest Airlines flights this week. One video showed airline employees had sicced the police on their own passengers. Consider that the airline admittedly screwed up, but one representative of the same airline actually called the police on passengers for being at the gate. When it comes to abusing your customers and destroying your brand goodwill, that example takes the cake.

For too long we’ve been hearing about how data will drive better experiences, but is that data ever available to the people dealing with the customers? They don’t need data — they need help and training and guidance, and there clearly wasn’t enough of that in 2022. It seemed companies cut back on customer service to the detriment of their customers’ experience and ultimately to the reputation of the brand.

Read More
Ron Miller

How China is building a parallel generative AI universe

The gigantic technological leap that machine learning models have shown in the last few months is getting everyone excited about the future of AI — but also nervous about its uncomfortable consequences. After text-to-image tools from Stability AI and OpenAI became the talk of the town, ChatGPT’s ability to hold intelligent conversations is the new obsession in sectors across the board.

In China, where the tech community has always watched progress in the West closely, entrepreneurs, researchers, and investors are looking for ways to make their dent in the generative AI space. Tech firms are devising tools built on open source models to attract consumer and enterprise customers. Individuals are cashing in on AI-generated content. Regulators have responded quickly to define how text, image, and video synthesis should be used. Meanwhile, U.S. tech sanctions are raising concerns about China’s ability to keep up with AI advancement.

As generative AI takes the world by storm towards the end of 2022, let’s take a look at how this explosive technology is shaking out in China.

Chinese flavors

Thanks to viral art creation platforms like Stable Diffusion and DALL-E 2, generative AI is suddenly on everyone’s lips. Halfway across the world, Chinese tech giants have also captivated the public with their equivalent products, adding a twist to suit the country’s tastes and political climate.

Baidu, which made its name in search engines and has in recent years been stepping up its game in autonomous driving, operates ERNIE-ViLG, a 10-billion parameter model trained on a data set of 145 million Chinese image-text pairs. How does it fair against its American counterpart? Below are the results from the prompt “kids eating shumai in New York Chinatown” given to Stable Diffusion, versus the same prompt in Chinese (纽约唐人街小孩吃烧卖) for ERNIE-ViLG.

Stable Diffusion

ERNIE-ViLG

As someone who grew up eating dim sum in China and Chinatowns, I’d say the results are a tie. Neither got the right shumai, which, in the dim sum context, is a type of succulent, shrimp and pork dumpling in a half-open yellow wrapping. While Stable Diffusion nails the atmosphere of a Chinatown dim sum eatery, its shumai is off (but I see where the machine is going). And while ERNIE-ViLG does generate a type of shumai, it’s a variety more commonly seen in eastern China rather than the Cantonese version.

The quick test reflects the difficulty in capturing cultural nuances when the data sets used are inherently biased — assuming Stable Diffusion would have more data on the Chinese diaspora and ERNIE-ViLG probably is trained on a greater variety of shumai images that are rarer outside China.

Another Chinese tool that has made noise is Tencent’s Different Dimension Me, which can turn photos of people into anime characters. The AI generator exhibits its own bias. Intended for Chinese users, it took off unexpectedly in other anime-loving regions like South America. But users soon realized the platform failed to identify black and plus-size individuals, groups that are noticeably missing in Japanese anime, leading to offensive AI-generated results.

Of course also clearly not having the model adjusted properly for darker-skinned folks, sigh

Anyway Different Dimension Me is the name, but sorry they already blocked / limit overseas users as couldn’t handle the traffic pic.twitter.com/cYi6rJwTaC

— Rui Ma 马睿 (@ruima) December 7, 2022

Aside from ERNIE-ViLG, another large-scale Chinese text-to-image model is Taiyi, a brainchild of IDEA, a research lab led by renowned computer scientist Harry Shum, who co-founded Microsoft’s largest research branch outside the U.S., Microsoft Research Asia. The open source AI model is trained on 20 million filtered Chinese image-text pairs and has one billion parameters.

Unlike Baidu and other profit-driven tech firms, IDEA is one of a handful of institutions backed by local governments in recent years to work on cutting-edge technologies. That means the center probably enjoys more research freedom without the pressure to drive commercial success. Based in the tech hub of Shenzhen and supported by one of China’s wealthiest cities, it’s an up-and-coming outfit worth watching.

Rules of AI

China’s generative AI tools aren’t just characterized by the domestic data they learn from; they are also shaped by local laws. As MIT Technology Review pointed out, Baidu’s text-to-image model filters out politically sensitive keywords. That’s expected, given censorship has long been a universal practice on the Chinese internet.

What’s more significant to the future of the fledgling field is the new set of regulatory measures targeting what the government dubs “deep synthesis tech”, which denotes “technology that uses deep learning, virtual reality, and other synthesis algorithms to generate text, images, audio, video, and virtual scenes.”As with other types of internet services in China, from games to social media, users are asked to verify their names before using generative AI apps. The fact that prompts can be traced to one’s real identity inevitably has a restrictive impact on user behavior.

But on the bright side, these rules could lead to more responsible use of generative AI, which is already being abused elsewhere to churn out NSFW and sexist content. The Chinese regulation, for example, explicitly bans people from generating and spreading AI-created fake news. How that will be implemented, though, lies with the service providers.

“It’s interesting that China is at the forefront of trying to regulate [generative AI] as a country,” said Yoav Shoham, founder of AI21 Labs, an Israel-based OpenAI rival, in an interview. “There are various companies that are putting limits to AI… Every country I know of has efforts to regulate AI or to somehow make sure that the legal system, or the social system, is keeping up with the technology, specifically about regulating the automatic generation of content.”

But there’s no consensus as to how the fast-changing field should be governed, yet. “I think it’s an area we’re all learning together,” Shoham admitted. “It has to be a collaborative effort. It has to involve technologists who actually understand the technology and what it does and what it doesn’t do, the public sector, social scientists, and people who are impacted by the technology as well as the government, including the sort of commercial and legal aspect of the regulation.”

Monetizing AI

As artists fret over being replaced by powerful AI, many in China are leveraging machine learning algorithms to make money in a plethora of ways. They aren’t from the most tech-savvy crowd. Rather, they are opportunists or stay-home mums looking for an extra source of income. They realize that by improving their prompts, they can trick AI into making creative emojis or stunning wallpapers, which they can post on social media to drive ad revenues or directly charge for downloads. The really skilled ones are also selling their prompts to others who want to join the money-making game — or even train them for a fee.

Others in China are using AI in their formal jobs like the rest of the world. Light fiction writers, for instance, can cheaply churn out illustrations for their works, a genre that is shorter than novels and often features illustrations. An intriguing use case that can potentially disrupt realms of manufacturing is using AI to design T-shirts, press-on nails, and prints for other consumer goods. By generating large batches of prototypes quickly, manufacturers save on design costs and shorten their production cycle.

It’s too early to know how differently generative AI is developing in China and the West. But entrepreneurs have made decisions based on their early observation. A few founders told me that businesses and professionals are generally happy to pay for AI because they see a direct return on investment, so startups are eager to carve out industry use cases. One clever application came from Sequoia China-backed Surreal (later renamed to Movio) and Hillhouse-backed ZMO.ai, which discovered during the pandemic that e-commerce sellers were struggling to find foreign models as China kept its borders shut. The solution? The two companies worked on algorithms that generated fashion models of all shapes, colors, and races.

But some entrepreneurs don’t believe their AI-powered SaaS will see the type of skyrocketing valuation and meteoric growth their Western counterparts, like Jasper and Stability AI, are enjoying. Over the years, numerous Chinese startups have told me they have the same concern: China’s enterprise customers are generally less willing to pay for SaaS than those in developed economies, which is why many of them start expanding overseas.

Competition in China’s SaaS space is also dog-eat-dog. “In the U.S., you can do fairly well by building product-led software, which doesn’t rely on human services to acquire or retain users. But in China, even if you have a great product, your rival could steal your source code overnight and hire dozens of customer support staff, which don’t cost that much, to outrace you,” said a founder of a Chinese generative AI startup, requesting anonymity.

Shi Yi, founder and CEO of sales intelligence startup FlashCloud, agreed that Chinese companies often prioritize short-term returns over long-term innovation. “In regard to talent development, Chinese tech firms tend to be more focused on getting skilled at applications and generating quick money,” he said. One Shanghai-based investor, who declined to be named, said he was “a bit disappointed that major breakthroughs in generative AI this year are all happening outside China.”

Roadblocks ahead

Even when Chinese tech firms want to invest in training large neural networks, they might lack the best tools. In September, the U.S. government slapped China with export controls on high-end AI chips. While many Chinese AI startups are focused on the application front and don’t need high-performance semiconductors that handle seas of data, for those doing basic research, using less powerful chips means computing will take longer and cost more, said an enterprise software investor at a top Chinese VC firm, requesting anonymity. The good news is, he argued, such sanctions are pushing China to invest in advanced technologies over the long run.

As a company that bills itself as a leader in China’s AI field, Baidu believes the impact of U.S. chip sanction on its AI business is “limited” both in the short and longer term, said the firm’s executive vice president and head of AI Cloud Group, Dou Shen, on its Q3 earnings call. That’s because “a large portion” of Baidu’s AI cloud business “does not rely too much on the highly advanced chips.” And in cases where it does need high-end chips, it has “already stocked enough in hand, actually, to support our business in the near term.”

What about the future? “When we look at it at a mid- to a longer-term, we actually have our own developed AI chip, so named Kunlun,” the executive said confidently. “By using our Kunlun chips [Inaudible] in large language models, the efficiency to perform text and image recognition tasks on our AI platform has been improved by 40% and the total cost has been reduced by 20% to 30%.”

Time will tell if Kunlun and other indigenous AI chips will give China an edge in the generative AI race.

Read More
Rita Liao

Fidelity slashes the value of its Twitter stake by over half

Fidelity, which was among the group of outside investors that helped Elon Musk finance his $44 billion takeover of Twitter, has slashed the value of its stake in Twitter by 56%. The recalculation comes as Twitter navigates a number of challenges, most the result of chaotic management decisions — including an exodus of advertisers from the network.

Fidelity’s Blue Chip Growth Fund stake in Twitter was valued at around $8.63 million as of November, according to a monthly disclosure and Fidelity Contrafund notice first reported today by Axios. That’s down from $19.66 million as of the end of October.

Macroeconomic trends are likely to blame in part. Stripe took a 28% internal valuation cut in July, while Instacart this week reportedly suffered a 75% cut to its valuation.

But Twitter’s wishy-washy policies post-Musk clearly haven’t helped matters.

The network’s become less stable at a technical level as of late, on Wednesday suffering outages after Musk made “significant” backend server architecture changes. Twitter recently laid off employees in its public policy and engineering department, dissolving the group responsible for weighing in on content moderation and human rights-related issues such as suicide prevention. And the company’s raised the ire of regulators after banning — and then quickly reinstating — accounts belonging to prominent journalists.

Then again — as Axios business editor Dan Primack pointed out, appropriately in a tweet — Fidelity seems to rely heavily on public market performance where it concerns valuations. It’s quite possible that the firm doesn’t have any inside info on Twitter’s financial performance.

Cutbacks at Twitter abound as the company approaches $1 billion in interest payments due on $13 billion in debt, all while revenue dips. A November report from Media Matters for America estimated that half of Twitter’s top 100 advertisers, which spent almost $750 million on Twitter ads this year combined, appear to no longer be advertising on the website. Twitter’s heavily pushing its Twitter Blue plan, aiming to make it a larger profit driver. But third-party tracking data suggest it’s been slow to take off.

Some Twitter employees are bringing their own toilet paper to work after the company cut back on janitorial services, the New York Times recently reported, and Twitter has stopped paying rent for several of its offices including its San Francisco headquarters.

Musk has attempted to save around $500 million in costs unrelated to labor, according to the aforementioned Times report, over the past few weeks shutting down a data center and launching a fire sale after putting office items up for auction in a bid to recoup costs.

Separately, Musk’s team has reached out to investors for potential fresh investment for Twitter at the same price as the original $44 billion acquisition, according to The Wall Street Journal.

A poll put up by Musk asking if he should step down as head of the company closed December 19 with users voting resoundingly in favor of him leaving. Musk responded several days afterward, saying he’d resign as CEO “as soon as [he found] someone foolish enough to take the job” and after that “just run the software and servers teams.”

Read More
Kyle Wiggers

Tesla broke labor laws by telling workers not to discuss pay, NLRB claims

Tesla broke labor laws by telling workers not to discuss pay, NLRB claims

/

The NLRB alleges Tesla told employees at its Orlando, Florida location not to talk about pay with other employees or to complain to managers about working conditions.

|

Share this story

This is a stock image of the Tesla logo spelled out in red with a white shape forming around it and a tilted and zoomed red Tesla T logo behind it.

Illustration by Alex Castro / The Verge

Tesla’s accused of violating national labor laws by allegedly telling employees at its Orlando, Florida location not to talk about pay and working conditions, as first reported by Bloomberg. In a complaint filed in September, the National Labor Relations Board’s (NLRB) regional director in Tampa claims Telsa “told employees not to complain to higher level managers about their pay or other conditions of employment” and said “not to discuss their pay with other persons.”

The complaint goes on to accuse Tesla of instructing employees not to discuss the hiring, suspension, or termination of employees with others. These incidents occurred from December 2021 to January 2022, the complaint alleges, and violates laws that prevent companies from “interfering with, restraining and coercing employees in the exercise of rights guaranteed” by the NLRB Act. In a statement to Bloomberg, NLRB spokesperson Kayla Blado says a judge will hear the arguments laid out by the complaint during a February hearing.

The NLRB has waged numerous complaints against Tesla in the past. In August, the NLRB ruled that Tesla’s dress code policy is unlawful for banning clothing with union logos. The agency also forced CEO Elon Musk to delete an anti-union tweet in 2021 (which still remains online while Tesla appeals the decision) and ruled that its firing of union activist Richard Ortiz was illegal at the same time. Additionally, two California-based Tesla employees filed complaints with the NLRB earlier this month over claims the company illegally fired them for criticizing Musk.

Read More
Emma Roth

Grubhub must pay DC $3.5 million over claims it charged customers hidden fees

Grubhub has been ordered to pay $3.5 million to settle a lawsuit from the District of Columbia that claims the company misled customers by tacking on hidden fees to their orders. According to a press release, Grubhub must pay $800,000 to DC as a civil penalty, while the remaining $2.7 million “will be paid back to affected customers.”

In March, DC Attorney General Karl Racine filed a lawsuit against Grubhub, accusing it of falsely promising “free” online orders to customers, as well as “unlimited free delivery” for those who subscribe to Grubhub Plus. The lawsuit alleges this practice is “deceptive” since Grubhub still takes a service fee for non-pickup orders made by Grubhub Plus customers, and charges both delivery and service fees for standard orders as well.

It also cites several other questionable business practices, such as the way Grubhub bundled service fees in a single line with sales taxes on the checkout page, something the company only stopped doing recently. Grubhub was previously accused of listing restaurants on the platform without their permission to expand the service, and launched a series of microsites resembling restaurants’ real sites in order to route orders through Grubhub. At the time of the suit’s filing, Grubhub refuted the claims and said “many of the practices at issue have been discontinued.”

“Settling this lawsuit is in the best interest of our business and the matter is now resolved,” Grubhub spokesperson Liza Dee says in a statement to The Verge. “Grubhub is committed to supporting all restaurants and diners, and is taking a number of steps to ensure price transparency.”

As part of the settlement, Grubhub’s required to “place a refundable credit” in the accounts of affected customers, which applies to anyone who has “paid a small order or service fee on an order placed via the Grubhub Platform” at a restaurant located in DC anytime between January 1st, 2016 to December 31st, 2022. Affected customers will get split into three groups depending on how often they used the platform, with those in the first group getting at least $4.50, the next getting at least $7, and the people in the final group getting at least $10. If the account owner doesn’t redeem the credit within 90 days of receipt, Grubhub’s required to send them a check with the amount they’re owed.

“Grubhub’s hidden fees and misleading marketing tactics were designed to get the company an extra buck”

In addition to the payment, the platform’s required to make a number of changes, such as prominently displaying any additional fees to customers at checkout, listing each fee on separate lines, and shutting down or transferring ownership of the microsites it made for restaurants located in DC. Grubhub must also stop telling Grubhub Plus members that they can receive “free delivery,” and now has to disclose when the prices for certain menu items are higher than what they’re advertised at restaurants themselves. In an updated post on its website, Grubhub says it has agreed to “provide additional clarity for our diners and thousands of restaurant partners.”

“Grubhub used every trick in the book to manipulate customers into paying far more than they owed, and even worse, they did so at the height of a global pandemic when District residents were already struggling to make ends meet,” Racine says in a statement. “Grubhub’s hidden fees and misleading marketing tactics were designed to get the company an extra buck at the expense of DC residents but we’re not letting them get away with it.”

Update, 2:06PM ET: Updated to add a statement from a Grubhub spokesperson.

Read More
Emma Roth

Farewell to 3G

It’s well and truly curtains for 3G, one of the key technologies that helped usher in the age of the smartphone. Throughout December, Verizon has been disconnecting its customers who were still using the tech, cutting off their phones’ ability to use data, make calls, and send texts. It was the last major US carrier to do so — AT&T turned off its 3G service in February, and T-Mobile started winding its old networks down the month after.

Verizon customers with 3G devices have had plenty of warning. It previously said the network would be going offline in 2019, but with one delay after another, the date has slowly been pushed back to December 31st, 2022. In the meantime, it’s sent people new, LTE-capable phones, as well as letters explaining exactly what’s going to happen. Verizon has told customers with 3G devices that their lines will be suspended starting the day before their December billing cycle begins, according to Fierce Wireless.

Even after that, until the day before their February billing cycle, they’ll still be able to use the phones for two things: calling 911 and Verizon customer service.

While 3G will still exist in other countries for quite a few more years, Verizon’s deadline is pretty much the end of the line for it here in the US. The tech hasn’t gone gentle into that good night; carriers delayed their shutdowns several times, there were tiffs between Dish and T-Mobile, and you can’t just turn a network that had been around for years off without things starting to break.

(Some notable examples: some connected cars and trucks have been pushed offline, as have parking meters and older Kindles. AT&T’s shutdown was even blamed for delays in reporting voting results in Michigan this year.)

Part of the reason carriers are decommissioning their networks is to help build their new ones. As we saw earlier this month, T-Mobile’s latest and greatest 5G tech makes use of spectrum that was once part of its 3G network.

I certainly won’t miss 3G. But I’m glad it existed.

It’s easy to brush off the end of 3G. After all, that’s just what happens to technology, right? The old stuff gives way to the new stuff as it becomes increasingly less useful — if you’ve recently had the misfortune of your phone dropping all the way down to 3G because of a lack of coverage, you’ll know that the network definitely wasn’t providing anything close to the experience we’ve come to expect.

But despite its outdatedness, I think we should bid it a fond farewell and remember it for what it once was, not what it’s become. The first 3G phones started appearing in the early 2000s, but in the US, the network really came into its own with the rise of the smartphone.

As people started getting phones like the iPhone 3G or HTC Dream (aka the T-Mobile G1), the benefits of having a fast (for the time) internet connection became obvious. Web browsing on the go was no longer a niche activity for people with specific business phones but something an increasing number of people were doing every day, while access to images and music on the go changed the way we interact with media.

And for the few years before phones touting LTE (or other doomed alternatives like WiMAX) started hitting the market, 3G was the best way to do that.

That’s not to argue that we should still keep it around — I’d be way too late even if I thought that was the best move. I’m just asking you to spare a thought for the tech that helped build the mobile-first world we live in; even if this ends up being the last time you ever think about it.

Read More
Mitchell Clark

Nvidia RTX 4070 Ti leak reveals specs from ‘unlaunched’ RTX 4080

A new leak could confirm rumors that Nvidia’s planning on releasing the “unlaunched” 12GB RTX 4080 graphics card as the RTX 4070 Ti. The company briefly posted the specs for its upcoming RTX 4070 Ti GPU on its website, but Twitter user @momomo_us managed to snag a screenshot before Nvidia pulled down.

So far, the leaked specs look identical to that of the 12GB RTX 4080, with the chip sporting 7,680 CUDA cores, a 2.61 GHz boost clock, and 12GB of memory. It also says the GPU could run 4K at up to 240Hz or 8K at 60Hz with DSC and HDR, while an included chart indicates that the RTX 4070 Ti could outperform the RTX 3080 by about 3.5 times when playing Cyberpunk 2077 with its new Ray-Tracing: Overdrive mode.

In October, Nvidia faced criticism over its decision to launch the 12GB RTX 4080 GPU under the RTX 4080 moniker because of how much it differs from its much more powerful 16GB counterpart. Unlike the 12GB model, the $1,199 16GB RTX 4080 features 9,728 CUDA Cores, a 2.51GHz boost clock, 780 Tensor-TFLOPs, 113 RT-TFLOPs, and 49 Shader-TFLOPs of power. This backlash led Nvidia to cancel its launch altogether and plan a way to repackage the chip.

Pricing for the RTX 4070 Ti hasn’t yet been confirmed, but some rumors indicate that it will be cheaper than the $899 12GB RTX 4080. According to Wccftech, Nvidia may go with a lower $799 price point because the US recently pushed back the reimplementation of a Trump-era tariff on Chinese-made GPUs and other computer parts, which was expected to go into effect at the start of 2023. Now the 25 percent tariff isn’t set to go into effect for another nine months.

Nvidia’s expected to launch the RTX 4070 Ti at CES in January, so we won’t have to wait too much longer to confirm these specs and rumored pricing.

Read More
Emma Roth