Customer

Five years ago, Google backed away from a Pentagon government contract because thousands of employees protested that its tech might be used for lethal drone targeting. Today, however, Silicon Valley has far fewer qualms about developing tech for the U.S. Department of Defense. So said four investors — Trae Stephens of Founders Fund, Bilal Zuberi

Under the latest New York Department of Financial Services guidance, custodians are required to "separately account for and segregate customer virtual currency from the corporate assets." [...] Read More... The post ‘Segregate customer assets,’ New York financial regulator warns appeared first on CoinGeek...

When it comes time to purchase or upgrade a customer data platform (CDP) for your organization, the demo can be the best way to really understand what a particular vendor offers. Which CDP vendors should I consider? First, you have to find the right vendors. Here’s how to do that: Inventory all your databases and

Deciding whether your company needs a customer data platform (CDP) means understanding its benefits and your organization’s capabilities. CDP benefits include: Expanded enterprise collaboration. A CDP fosters cooperation among siloed groups because it gathers data from throughout the enterprise and supports customer interactions across many touchpoints. This lets enterprises see how strategies for audience, customer

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with companies like Salesforce and Adobe at the forefront. But due to the economy or lack of employees (perhaps both?), 2022 was a year