Customer
From tools to AI teammates: the next era of investing
Investment tools are powerful, but largely reactive. They help investors research, analyze and act, but they still depend on the investor to decide what deserves attention and when. They respond intelligently, but rarely take the initiative. AI agents could change that relationship, turning investment technology from a tool investors operate into something closer to a
Obama urges Democrats to have a ‘clear plan’ for AI safeguards
Former President Barack Obama recently said that Democrats need to make artificial intelligence one of their “central agendas” and “have a very clear plan” to address concerns around the technology’s economic impact and safety, according to The New York Times. Obama made these comments on Thursday, at Democratic fundraising event where he was interviewed by
SKY Perfect JSAT is the customer behind Planet’s $230 million LEO order
Rendering of a Pelican satellite. Credit: Planet Labs PBC TAMPA, Fla. — Japan’s SKY Perfect JSAT unveiled itself as the customer behind the low Earth orbit (LEO) imagery constellation that San Francisco-based Planet announced last week, committing $230 million to expand beyond its geostationary business. The Japanese operator said Feb. 5 it will own Pelican
Customer Retention in Home Services: The Key to Sustainable Growth
Owners of plumbing and mechanical service companies often pour significant effort into winning new business. Yet customer retention—getting those same customers to choose you again and again—is arguably even more critical. Retaining customers is far more cost-effective than constantly chasing new leads. Studies show it can be five times more expensive to acquire a new
Future of customer Service! Najoomi Technologies set to launch Next Gen Omnichannel AI Contact Center
In a groundbreaking move to redefine customer support, Najoomi Technologies has launched “QuickTalk”, a revolutionary human-less contact center powered by advanced AI. QuickTalk allows businesses to deploy fully operational AI agents in just one minute, offering a comprehensive solution to address modern customer service challenges. Revolutionizing Customer Support: QuickTalk is engineered to handle a wide
Apple customer learns the hard way that AppleCare+ doesn’t cover everything
I have always considered the AppleCare+ warranty one of the best investments when buying a new Apple product. This coverage gives me peace of mind when using my iPhone without a case because I know Apple will replace it if I accidentally damage it. While I didn’t add AppleCare+ when I bought my M1 Pro
Let’s Play 20 Customer Experience (CX) Questions – Part TWO
This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Let’s go...
Customer experience tools and strategies: 2025 predictions
Don’t expect a sea change. Keep delivering flexible, seamless experiences while considering these areas of improvement that will make an impact in 2025. The post Customer experience tools and strategies: 2025 predictions appeared first on MarTech...
Lucid’s customer experience chief leaves amid layoffs
Lucid employees, from the assembly line to software engineers, announced their departures online after the EV startup said it was laying off about 1,300 workers...
Newsletter
Don't miss
teammates
From tools to AI teammates: the next era of investing
Investment tools are powerful, but largely reactive. They help investors research, analyze and act, but they still depend on the investor to decide what deserves attention and when. They respond intelligently, but rarely take the initiative. AI agents could change that relationship, turning investment technology from a tool investors operate into something closer to a
Obama
Obama urges Democrats to have a ‘clear plan’ for AI safeguards
Former President Barack Obama recently said that Democrats need to make artificial intelligence one of their “central agendas” and “have a very clear plan” to address concerns around the technology’s economic impact and safety, according to The New York Times. Obama made these comments on Thursday, at Democratic fundraising event where he was interviewed by
Business News
Ibraah – Uhakika (Remix) ft. Zuchu
Music
Tanzanian singer Ibraah has released the remix to...
Business News
Lowfeye Releases Heartfelt “Nosange” Music Video
Music
Lowfeye Details How His Late Mother Inspired...