Customer

Did Walmart check his receipt before he left...

What if the secret to skyrocketing your sales and customer loyalty is already in your data...

Opinions expressed by Entrepreneur contributors are their own. AI is omnipresent in 2025 in all areas of the business sphere, including customer service. And for good reason. Used right, AI can provide invaluable insights into your customers' behaviors and preferences, boost the efficiency of your customer service team and increase overall satisfaction. Between dynamic personalization

Learn why human, brand-aligned messaging beats corporate spin when tariffs hit. Real-world examples show what works — and what doesn’t. The post Winning customer loyalty starts with straight talk about tariffs appeared first on MarTech...

In today’s competitive business landscape, effective communication and excellent customer support are essential for success. One tool that aims to help businesses achieve these goals is TawkTo. This platform offers a range of features designed to streamline communication with customers and enhance the overall customer experience. Features Live Chat: Engage with customers in real-time through

Rendering of a Pelican satellite. Credit: Planet Labs PBC TAMPA, Fla. — Japan’s SKY Perfect JSAT unveiled itself as the customer behind the low Earth orbit (LEO) imagery constellation that San Francisco-based Planet announced last week, committing $230 million to expand beyond its geostationary business. The Japanese operator said Feb. 5 it will own Pelican

Owners of plumbing and mechanical service companies often pour significant effort into winning new business. Yet customer retention—getting those same customers to choose you again and again—is arguably even more critical. Retaining customers is far more cost-effective than constantly chasing new leads. Studies show it can be five times more expensive to acquire a new

In a groundbreaking move to redefine customer support, Najoomi Technologies has launched “QuickTalk”, a revolutionary human-less contact center powered by advanced AI. QuickTalk allows businesses to deploy fully operational AI agents in just one minute, offering a comprehensive solution to address modern customer service challenges. Revolutionizing Customer Support: QuickTalk is engineered to handle a wide