{"id":907715,"date":"2026-05-23T08:16:50","date_gmt":"2026-05-23T13:16:50","guid":{"rendered":"https:\/\/newsycanuse.com\/index.php\/2026\/05\/23\/what-customer-workarounds-can-reveal-about-your-business-model\/"},"modified":"2026-05-23T08:16:50","modified_gmt":"2026-05-23T13:16:50","slug":"what-customer-workarounds-can-reveal-about-your-business-model","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2026\/05\/23\/what-customer-workarounds-can-reveal-about-your-business-model\/","title":{"rendered":"What Customer Workarounds Can Reveal About Your Business Model"},"content":{"rendered":"<div>\n<div>\n<div>\n<p><a href=\"http:\/\/hbr.org\/topic\/subject\/product-management\">Product management<\/a><\/p>\n<\/div>\n<div>\n<p><span> by <a href=\"http:\/\/hbr.org\/search?term=Donna Henrike Bohrer\">Donna Henrike Bohrer<\/a>, <a href=\"http:\/\/hbr.org\/search?term=Karolin Frankenberger\">Karolin Frankenberger<\/a> and <a href=\"http:\/\/hbr.org\/search?term=Joakim Wincent\">Joakim Wincent<\/a><\/span><\/p>\n<\/div>\n<p><span>May 21, 2026<\/span><\/p>\n<\/div>\n<div>\n<p><img decoding=\"async\" src=\"http:\/\/hbr.org\/resources\/images\/article_assets\/2026\/05\/May26_20_518716887.jpg\"   alt><\/p>\n<p><span>AVolke\/Getty Images<\/span><\/p>\n<\/div>\n<div>\n<ul>\n<li><a aria-label=\"Post on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?&#038;original_referer=&#038;ref_src=twsrc%5Etfw&#038;related=twitterapi%2Ctwitter&#038;tw_p=tweetbutton&#038;url=\" target=\"_blank\" rel=\"noopener noreferrer\" data-analytics=\"share-on-x\"><span>Post<\/span><\/a><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><a href=\"http:\/\/hbr.org\/product\/what-customer-workarounds-can-reveal-about-your-business-model\/H09717-PDF-ENG\" rel=\"noopener noreferrer\" target=\"_blank\" data-analytics=\"buy-reprint-link\"><span>Buy Copies<\/span><\/a><\/li>\n<li><\/li>\n<\/ul>\n<p><dialog aria-labelledby=\"pdf-benefit-title\"><\/dialog><\/div>\n<div>\n<section>\n<h2>Summary.\u00a0\u00a0\u00a0<\/h2>\n<p><span><span><\/span><\/span><\/section>\n<div>\n<p><a href=\"http:\/\/hbr.org\/2026\/05\/what-customer-workarounds-can-reveal-about-your-business-model?language=es\" data-analytics=\"lang-es\">Leer en espa\u00f1ol<\/a><a href=\"http:\/\/hbr.org\/2026\/05\/what-customer-workarounds-can-reveal-about-your-business-model?language=pt\" data-analytics=\"lang-pt\">Ler em portugu\u00eas<\/a><\/p>\n<\/div>\n<\/div>\n<div>\n<ul>\n<li><a aria-label=\"Post on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?&#038;original_referer=&#038;ref_src=twsrc%5Etfw&#038;related=twitterapi%2Ctwitter&#038;tw_p=tweetbutton&#038;url=\" target=\"_blank\" rel=\"noopener noreferrer\" data-analytics=\"share-on-x\"><span>Post<\/span><\/a><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><a href=\"http:\/\/hbr.org\/product\/what-customer-workarounds-can-reveal-about-your-business-model\/H09717-PDF-ENG\" rel=\"noopener noreferrer\" target=\"_blank\" data-analytics=\"buy-reprint-link\"><span>Buy Copies<\/span><\/a><\/li>\n<li><\/li>\n<\/ul>\n<p><dialog aria-labelledby=\"pdf-benefit-title\"><\/dialog><\/div>\n<p data-first-paragraph=\"true\">Many businesses are familiar with customer workarounds: customers sharing accounts, employees using personal subscriptions for work, or teams stitching together third-party tools.<\/p>\n<div>\n<ul>\n<li><a aria-label=\"Post on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?&#038;original_referer=&#038;ref_src=twsrc%5Etfw&#038;related=twitterapi%2Ctwitter&#038;tw_p=tweetbutton&#038;url=\" target=\"_blank\" rel=\"noopener noreferrer\" data-analytics=\"share-on-x\"><span>Post<\/span><\/a><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><a href=\"http:\/\/hbr.org\/product\/what-customer-workarounds-can-reveal-about-your-business-model\/H09717-PDF-ENG\" rel=\"noopener noreferrer\" target=\"_blank\" data-analytics=\"buy-reprint-link\"><span>Buy Copies<\/span><\/a><\/li>\n<li><\/li>\n<\/ul>\n<p><dialog aria-labelledby=\"pdf-benefit-title\"><\/dialog><\/div>\n<div>\n<p><span>Read more on <a href=\"http:\/\/hbr.org\/topic\/subject\/product-management?ab=articlepage-topic\"><strong>Product management<\/strong><\/a> or related topics <a href=\"http:\/\/hbr.org\/topic\/subject\/product-development?ab=articlepage-topic\"><strong>Product development<\/strong><\/a>, <a href=\"http:\/\/hbr.org\/topic\/subject\/R.and.D?ab=articlepage-topic\"><strong>R&#038;D<\/strong><\/a>, <a href=\"http:\/\/hbr.org\/topic\/subject\/quality-management?ab=articlepage-topic\"><strong>Quality management<\/strong><\/a>, <a href=\"http:\/\/hbr.org\/topic\/subject\/pricing-strategy?ab=articlepage-topic\"><strong>Pricing strategy<\/strong><\/a> and <a href=\"http:\/\/hbr.org\/topic\/subject\/product-launches?ab=articlepage-topic\"><strong>Product launches<\/strong><\/a><\/span><\/p>\n<\/div>\n<\/div>\n<p><a href=\"https:\/\/hbr.org\/2026\/05\/what-customer-workarounds-can-reveal-about-your-business-model\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><br \/>\n Donna Henrike Bohrer<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product management by Donna Henrike Bohrer, Karolin Frankenberger and Joakim Wincent May 21, 2026 AVolke\/Getty Images Post Buy Copies Summary.\u00a0\u00a0\u00a0 Leer en espa\u00f1ol Ler em portugu\u00eas Post Buy Copies Many businesses are familiar with customer workarounds: customers sharing accounts, employees using personal subscriptions for work, or teams stitching together third-party tools. Post Buy Copies Read<\/p>\n","protected":false},"author":1,"featured_media":907716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,148893],"tags":[],"class_list":["post-907715","post","type-post","status-publish","format-standard","has-post-thumbnail","category-customer","category-workarounds"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/907715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/comments?post=907715"}],"version-history":[{"count":0,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/907715\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media\/907716"}],"wp:attachment":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media?parent=907715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/categories?post=907715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/tags?post=907715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}