{"id":904048,"date":"2026-05-07T05:12:28","date_gmt":"2026-05-07T10:12:28","guid":{"rendered":"https:\/\/newsycanuse.com\/index.php\/2026\/05\/07\/bradley-survey-clean-restrooms-drive-repeat-business-and-higher-spending\/"},"modified":"2026-05-07T05:12:28","modified_gmt":"2026-05-07T10:12:28","slug":"bradley-survey-clean-restrooms-drive-repeat-business-and-higher-spending","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2026\/05\/07\/bradley-survey-clean-restrooms-drive-repeat-business-and-higher-spending\/","title":{"rendered":"Bradley Survey: Clean Restrooms Drive Repeat Business and Higher Spending"},"content":{"rendered":"<div id=\"__nuxt\">\n<p><span><\/p>\n<div>\n<header class>\n<nav>\n<div>\n<div>\n<p><a href=\"http:\/\/www.contractormag.com\/\"><img decoding=\"async\" src=\"https:\/\/img.contractormag.com\/files\/base\/ebm\/contractormag\/image\/website\/logos\/1734966424140-contractorlogo2.png?height=40\" alt=\"header logo Contractor Magazine\"><\/a><\/p>\n<\/div>\n<div>\n<p>The Leading Business Resource for Plumbing, Hydronic and Mechanical Systems Professionals<\/p>\n<\/div>\n<\/div>\n<\/nav>\n<\/header>\n<div data-v-196964cf data-v-3e376422 role=\"main\">\n<div data-v-beab612a data-v-196964cf>\n<div block-id=\"e584-71c9-8f3-5010\" data-v-94d9b856 data-v-beab612a>\n<div role=\"region\">\n<p>New data shows 68% of Americans are more likely to return to businesses with well-maintained restrooms, reinforcing the link between facility upkeep and revenue.<\/p>\n<\/div>\n<div>\n<h2>Key Highlights<\/h2>\n<div>\n<ul>\n<li data-section-id=\"1jkk627\" data-start=\"4593\" data-end=\"4679\"><strong data-start=\"4595\" data-end=\"4641\">68% of customers are more likely to return<\/strong> to businesses with clean restrooms<\/li>\n<li data-section-id=\"yvwbqv\" data-start=\"4680\" data-end=\"4762\"><strong data-start=\"4682\" data-end=\"4721\">Dirty restrooms drive away business<\/strong>, with 73% reconsidering return visits<\/li>\n<li data-section-id=\"15ijxn8\" data-start=\"4763\" data-end=\"4857\" data-is-last-node><strong data-start=\"4765\" data-end=\"4800\">Touchless fixtures now expected<\/strong>, with nearly 80% of users valuing hands-free technology<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div block-id=\"2d01-2332-aa0-cf33\" data-v-94d9b856 data-v-beab612a>\n<p><span><\/p>\n<div credit-position=\"top\">\n<figure>\n<div data-v-ab10a904>\n<div data-v-ab10a904>\n<p>Bradley<\/p>\n<\/div>\n<\/div>\n<div href target=\"_blank\" aria-label>\n<p><img decoding=\"async\" src=\"https:\/\/img.contractormag.com\/files\/base\/ebm\/contractormag\/image\/2026\/05\/69fa54bffeba1ed0d6edae00-img_0502.png?auto=format,compress&#038;fit=fill&#038;fill=blur&#038;q=45?w=250&#038;width=250\" alt=\"handwashing\" height width=\"250\" title=\"handwashing\" loading=\"lazy\"><\/p>\n<\/div>\n<\/figure>\n<\/div>\n<p><\/span><\/p>\n<\/div>\n<div block-id=\"766fd320-b9de-417c-aff3-7aec24dd1b6a\" data-v-94d9b856 data-v-beab612a>\n<div>\n<div>\n<p data-start=\"1008\" data-end=\"1193\">MENOMONEE FALLS, WI \u2014 The condition of a public restroom can directly impact customer retention and spending, according to the 2026 Healthy Handwashing Survey\u2122 from <a href=\"https:\/\/www.bradleyco.com\/\" target=\"_blank\" rel=\"noopener\">Bradley Company<\/a>.<\/p>\n<p data-start=\"1195\" data-end=\"1416\">The survey found that 68% of Americans are more likely to return to\u2014and spend more at\u2014businesses with clean, well-maintained restrooms, highlighting the role facility maintenance plays in overall business performance.<\/p>\n<h3 data-section-id=\"1qv4zbt\" data-start=\"1418\" data-end=\"1473\">Restroom Quality Reflects Overall Facility Standards<\/h3>\n<p data-start=\"1475\" data-end=\"1568\">Bradley\u2019s data shows that restroom conditions shape how customers view an entire operation.<\/p>\n<ul data-start=\"1570\" data-end=\"1801\">\n<li data-section-id=\"1cp58ly\" data-start=\"1570\" data-end=\"1661\">86% of US adults expect restroom quality to reflect the quality of goods and services<\/li>\n<li data-section-id=\"t6sx2q\" data-start=\"1662\" data-end=\"1733\">85% report a negative impression of businesses with dirty restrooms<\/li>\n<li data-section-id=\"uu8y6n\" data-start=\"1734\" data-end=\"1801\">73% say poor restroom conditions make them reconsider returning<\/li>\n<\/ul>\n<p data-start=\"1803\" data-end=\"2260\">\u201cRestroom conditions are a visible reflection of overall facility management,\u201d said <strong>Jon Dommisse<\/strong>, Vice President of Business Development and Strategy at Bradley Company. \u201cWhen restrooms are clean, reliable, and easy to use, they build user confidence and reinforce trust in the entire building environment. For facility leaders, that makes restroom design and maintenance a strategic investment that supports both hygiene outcomes and business performance.\u201d<\/p>\n<h3 data-section-id=\"n6vxqh\" data-start=\"2262\" data-end=\"2312\">Cleanliness and Maintenance Drive User Behavior<\/h3>\n<p data-start=\"2314\" data-end=\"2401\">Cleanliness remains the top priority for restroom users, with expectations centered on:<\/p>\n<ul data-start=\"2403\" data-end=\"2537\">\n<li data-section-id=\"1dshzg0\" data-start=\"2403\" data-end=\"2436\">Clean fixtures and dry floors<\/li>\n<li data-section-id=\"93eegg\" data-start=\"2437\" data-end=\"2490\">Fully stocked soap, paper towels and toilet paper<\/li>\n<li data-section-id=\"y5r58r\" data-start=\"2491\" data-end=\"2537\">Reliable, functioning sinks and dispensers<\/li>\n<\/ul>\n<p data-start=\"2539\" data-end=\"2621\">When those expectations aren\u2019t met, users change their behavior. The survey found:<\/p>\n<ul data-start=\"2623\" data-end=\"2751\">\n<li data-section-id=\"1xm302n\" data-start=\"2623\" data-end=\"2685\">65% avoid touching surfaces using paper towels or clothing<\/li>\n<li data-section-id=\"7hfn48\" data-start=\"2686\" data-end=\"2751\">Nearly 60% limit fluid intake to avoid using public restrooms<\/li>\n<\/ul>\n<p data-start=\"2753\" data-end=\"2885\">Operational issues\u2014like empty dispensers or out-of-order sinks\u2014were also cited as key reasons users skip handwashing altogether.<\/p>\n<\/div>\n<div>\n<p><span><\/p>\n<div credit-position=\"top\">\n<figure>\n<div data-v-ab10a904>\n<div data-v-ab10a904>\n<p>Bradley<\/p>\n<\/div>\n<\/div>\n<div href target=\"_blank\" aria-label>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/img.contractormag.com\/files\/base\/ebm\/contractormag\/image\/2026\/05\/69fa54d8ef2ce3773c66703e-elvari_accessories_brass_9.png?auto=format,compress&#038;fit=max&#038;q=45?w=250&#038;width=250\" alt=\"Elvari bathroom accessories from Bradley.\" height width=\"250\" title=\"Elvari bathroom accessories from Bradley.\" loading=\"lazy\"><\/p>\n<\/div><figcaption>\n<p>Elvari bathroom accessories from Bradley.<\/p>\n<\/figcaption><\/div>\n<\/figure>\n<\/div>\n<p><\/span><\/p>\n<\/div>\n<div>\n<h3 data-section-id=\"kgvc52\" data-start=\"2887\" data-end=\"2929\">First Impressions Start in the Restroom<\/h3>\n<p data-start=\"2931\" data-end=\"3097\">Restroom conditions can influence customer decisions early in the visit. About 40% of Americans check a restroom before deciding whether to do business at a location.<\/p>\n<p data-start=\"3099\" data-end=\"3208\">Clean, well-maintained facilities reinforce trust, while poor conditions can quickly damage brand perception.<\/p>\n<p data-start=\"3210\" data-end=\"3464\">\u201cThese findings highlight the importance of consistency,\u201d Dommisse said. \u201cMaintaining clean, functional, and well-stocked restrooms is not just about upkeep\u2014it\u2019s about protecting brand perception and supporting customer confidence at every touchpoint.\u201d<\/p>\n<h3 data-section-id=\"ro30y6\" data-start=\"3466\" data-end=\"3523\">Touchless Fixtures Improve Hygiene and User Confidence<\/h3>\n<p data-start=\"3525\" data-end=\"3619\">Touchless technology continues to gain traction as a standard feature in commercial restrooms.<\/p>\n<ul data-start=\"3621\" data-end=\"3804\">\n<li data-section-id=\"1vep5xl\" data-start=\"3621\" data-end=\"3685\">Nearly 80% of Americans say touchless fixtures are important<\/li>\n<li data-section-id=\"o9s561\" data-start=\"3686\" data-end=\"3750\">A similar percentage say they improve the overall experience<\/li>\n<li data-section-id=\"qln2xv\" data-start=\"3751\" data-end=\"3804\">About 80% express confidence in their reliability<\/li>\n<\/ul>\n<p data-start=\"3806\" data-end=\"4057\">\u201cTouchless fixtures have become an expected feature in today\u2019s restrooms,\u201d added Dommisse. \u201cThey not only support hygiene, but also improve ease of use and maintenance efficiency\u2014helping facilities deliver a more consistent and reliable experience.\u201d<\/p>\n<h3 data-section-id=\"1mtuarn\" data-start=\"4059\" data-end=\"4114\">Meeting Rising Expectations for Facility Performance<\/h3>\n<p data-start=\"4116\" data-end=\"4308\">Bradley said the findings reinforce a growing expectation for clean, reliable and easy-to-maintain restrooms, making them a key factor in customer satisfaction and long-term business success.<\/p>\n<h3 data-section-id=\"1yxocsv\" data-start=\"4310\" data-end=\"4329\">About the Survey<\/h3>\n<p data-start=\"4331\" data-end=\"4551\">The 2026 Healthy Handwashing Survey\u2122 polled 1,020 U.S. adults from Jan. 5\u201316, 2026. Conducted annually since 2009, the survey tracks public attitudes and behaviors related to handwashing, hygiene and restroom conditions.<\/p>\n<p>For more information, visit <a title=\"http:\/\/www.bradleycorp.com\/handwashing\" href=\"http:\/\/www.bradleycorp.com\/handwashing\" target=\"_blank\" rel=\"noopener\" data-outlook-id=\"8647f7c7-9b30-4e97-835b-7c8606a6558c\">www.bradleycorp.com\/handwashing<\/a>.<\/p>\n<\/div>\n<\/div>\n<div>\n<p><em> This piece was created with the help of generative AI tools and edited by our content team for clarity and accuracy.<\/em><\/p>\n<\/div>\n<\/div>\n<div data-v-94d9b856 data-v-beab612a>\n<div data-v-94d9b856>\n<h2> Related<\/h2>\n<\/div>\n<div page-company-name data-v-94d9b856>\n<div credit-position=\"top\" title-font-size=\"16\" image-shaping=\"crop\" page-company-name>\n<figure><a href=\"https:\/\/informa.blueconic.net\/rest\/v2\/recommendations\/redirect?storeId=cab3cdf4-ecc2-4634-a5d0-3901b10ea0da&#038;profileId=&#038;itemId=55373959\" target=\"_blank\" aria-label=\"redirect?storeId=cab3cdf4 ecc2 4634 a5d0 3901b10ea0da&#038;profileId=&#038;itemId=55373959\"><\/p>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/informa.blueconic.net\/rest\/v2\/contentStores\/cab3cdf4-ecc2-4634-a5d0-3901b10ea0da\/items\/55373959\/image?auto=format,compress&#038;fit=crop&#038;q=45&#038;h=139&#038;height=139&#038;w=250&#038;width=250\" alt=\"Monthly Plumbing Quiz: Plumbing Tools\" height=\"139\" width=\"250\" title=\"Monthly Plumbing Quiz: Plumbing Tools\" loading=\"lazy\"><\/p>\n<\/div>\n<p><\/a><\/figure>\n<\/div>\n<div credit-position=\"top\" title-font-size=\"16\" image-shaping=\"crop\" page-company-name>\n<figure><a href=\"https:\/\/informa.blueconic.net\/rest\/v2\/recommendations\/redirect?storeId=cab3cdf4-ecc2-4634-a5d0-3901b10ea0da&#038;profileId=&#038;itemId=55358291\" target=\"_blank\" aria-label=\"redirect?storeId=cab3cdf4 ecc2 4634 a5d0 3901b10ea0da&#038;profileId=&#038;itemId=55358291\"><\/p>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/informa.blueconic.net\/rest\/v2\/contentStores\/cab3cdf4-ecc2-4634-a5d0-3901b10ea0da\/items\/55358291\/image?auto=format,compress&#038;fit=crop&#038;q=45&#038;h=139&#038;height=139&#038;w=250&#038;width=250\" alt=\"Solving the Heat Pump Water Heater Puzzle: A Guide for Contractors\" height=\"139\" width=\"250\" title=\"Solving the Heat Pump Water Heater Puzzle: A Guide for Contractors\" loading=\"lazy\"><\/p>\n<\/div>\n<p><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<div page-company-name data-v-94d9b856 data-v-beab612a>\n<div credit-position=\"top\" title-font-size=\"16\" image-shaping=\"crop\" page-company-name>\n<figure><a href=\"https:\/\/informa.blueconic.net\/rest\/v2\/recommendations\/redirect?storeId=c1b73bed-402c-48ac-8e5d-f1dcc15529ec&#038;profileId=&#038;itemId=https%3A%2F%2Fwww.contractormag.com%2F55330300\" target=\"_blank\" aria-label=\"redirect?storeId=c1b73bed 402c 48ac 8e5d f1dcc15529ec&#038;profileId=&#038;itemId=https%3A%2F%2Fwww.contractormag.com%2F55330300\"><\/p>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/informa.blueconic.net\/rest\/v2\/contentStores\/c1b73bed-402c-48ac-8e5d-f1dcc15529ec\/items\/https:%252F%252Fwww.contractormag.com%252F55330300\/image?auto=format,compress&#038;fit=crop&#038;q=45&#038;h=139&#038;height=139&#038;w=250&#038;width=250\" alt=\"Choosing the Right Cutter for Every Drain Cleaning Job\" height=\"139\" width=\"250\" title=\"Choosing the Right Cutter for Every Drain Cleaning Job\" loading=\"lazy\"><\/p>\n<\/div>\n<p><\/a><\/figure>\n<\/div>\n<div credit-position=\"top\" title-font-size=\"16\" image-shaping=\"crop\" page-company-name>\n<figure><a href=\"https:\/\/informa.blueconic.net\/rest\/v2\/recommendations\/redirect?storeId=c1b73bed-402c-48ac-8e5d-f1dcc15529ec&#038;profileId=&#038;itemId=www.contractormag.com%2F55237765\" target=\"_blank\" aria-label=\"redirect?storeId=c1b73bed 402c 48ac 8e5d f1dcc15529ec&#038;profileId=&#038;itemId=www.contractormag.com%2F55237765\"><\/p>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/informa.blueconic.net\/rest\/v2\/contentStores\/c1b73bed-402c-48ac-8e5d-f1dcc15529ec\/items\/www.contractormag.com%252F55237765\/image?auto=format,compress&#038;fit=crop&#038;q=45&#038;h=139&#038;height=139&#038;w=250&#038;width=250\" alt=\"Common Drain Cleaning &#038; Inspection Questions Answered, Part 3\" height=\"139\" width=\"250\" title=\"Common Drain Cleaning &#038; Inspection Questions Answered, Part 3\" loading=\"lazy\"><\/p>\n<\/div>\n<p><\/a><\/figure>\n<\/div>\n<\/div>\n<div data-v-94d9b856 data-v-beab612a>\n<h2> Voice Your Opinion!<\/h2>\n<\/div>\n<\/div>\n<div data-v-196964cf data-v-beab612a>\n<div data-v-94d9b856 data-v-beab612a>\n<h2> Trending<\/h2>\n<\/div>\n<div data-v-94d9b856 data-v-beab612a>\n<h2> Sponsored Picks<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.contractormag.com\/bath-kitchen\/news\/55375653\/bradley-survey-clean-restrooms-drive-repeat-business-and-higher-spending\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><br \/>\n Georgianna Fleishman<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Leading Business Resource for Plumbing, Hydronic and Mechanical Systems Professionals New data shows 68% of Americans are more likely to return to businesses with well-maintained restrooms, reinforcing the link between facility upkeep and revenue. Key Highlights 68% of customers are more likely to return to businesses with clean restrooms Dirty restrooms drive away business<\/p>\n","protected":false},"author":1,"featured_media":904049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1677,4827],"tags":[],"class_list":["post-904048","post","type-post","status-publish","format-standard","has-post-thumbnail","category-bradley","category-survey"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/904048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/comments?post=904048"}],"version-history":[{"count":0,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/904048\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media\/904049"}],"wp:attachment":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media?parent=904048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/categories?post=904048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/tags?post=904048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}