{"id":890593,"date":"2026-02-06T18:12:19","date_gmt":"2026-02-07T00:12:19","guid":{"rendered":"https:\/\/newsycanuse.com\/index.php\/2026\/02\/06\/australias-commbank-partners-business-school-to-research-artificial-intelligence\/"},"modified":"2026-02-06T18:12:19","modified_gmt":"2026-02-07T00:12:19","slug":"australias-commbank-partners-business-school-to-research-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2026\/02\/06\/australias-commbank-partners-business-school-to-research-artificial-intelligence\/","title":{"rendered":"Australia\u2019s CommBank partners business school to research artificial intelligence"},"content":{"rendered":"<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/German\/article\/artificial-intelligence-brain-2-adobe_searchsitetablet_520X173.jpg\" data-credit=\"vchalup - stock.adobe.com\"  width=\"520\" height=\"173\" alt><\/p>\n<p>vchalup &#8211; stock.adobe.com<\/p>\n<\/p><\/div>\n<div id=\"content-header\">\n<h2>CommBank wants to better understand how its customers perceive, use and trust artificial intelligence, as the technology is set to reach every corner of the finance sector<\/h2>\n<\/div>\n<div id=\"content-center\">\n<ul>\n<li><i data-icon=\"1\"><\/i><\/li>\n<li><i data-icon=\"2\"><\/i><\/li>\n<\/ul>\n<div id=\"contributors-block\">\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"Karl Flinders\">\n\t\t\t\t\t<\/p>\n<p><span>By<\/span><\/p>\n<ul>\n<li>\n\t\t\t\t\t<a href=\"https:\/\/www.techtarget.com\/contributor\/Karl-Flinders\">Karl Flinders,<\/a><br \/>\n\t\t\t\t\t\t<span>Chief reporter and senior editor EMEA<\/span>\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\n\tPublished: <span>06 Feb 2026 12:59<\/span>\n<\/p>\n<\/div>\n<section id=\"content-body\">\n<p>Commonwealth Bank is attempting to increase its understanding of artificial intelligence (AI) in the banking sector through a research partnership with a business school.<\/p>\n<p>The Australian bank, which has 17 million customers, is working with Melbourne Business School to help it understand how Australian\u2019s perceive, use and trust AI.<\/p>\n<p>The organisations have created what they call the AI Attitude Barometer to \u201cexplore Australians\u2019 understanding, adoption and sentiment\u00a0towards AI within financial services\u201d, according to the bank.<\/p>\n<p>Will Mailer, chief behavioural scientist at CommBank, said the research will provide insights as AI adoption\u00a0grows over time. \u201cAI is evolving rapidly, and it\u2019s critical that we understand how Australians feel about its use in banking,\u201d he said.<\/p>\n<p>The University of Melbourne, which the business school is part of, published a study last year of global attitudes to AI, which found 80% of Australians will trust AI when their ethical and responsible practices are in place.<\/p>\n<p>Nicole Gillespie, a professor at the university, said: \u201cOur study of over 48,000 people across 47 countries revealed that Australians are optimistic about AI\u2019s benefits, while\u00a0also mindful of the risks. This is why four in five Australians say they would trust the use of AI more when practices are in\u00a0place to ensure its responsible and ethical use.\u201d<\/p>\n<p>Mailer said early insights show the proportion of participants that felt AI introduced more risk than benefits was lower in banking than in media, arts and entertainment, healthcare and education. \u201cThe AI Attitudes Barometer will help us stay closely connected to our customers\u2019 lived experiences and support them as\u00a0adoption grows,\u201d he added.<\/p>\n<p>In the UK, regulators are grappling with the challenges of introducing AI in the banking sector. There are concerns, among MPs, that the regulators are exposing consumers \u201cto potential serious harm\u201d through not doing enough to manage the risks the technology brings to the finance sector.<\/p>\n<p>This was the message in a <a href=\"https:\/\/www.computerweekly.com\/news\/366637516\/Financial-regulators-exposing-public-to-potential-serious-harm-due-to-AI-positions\">recent Treasury Select Committee report<\/a>, which said there are risks come because of the positions adopted by the Bank of England and the Financial Conduct Authority (FCA), which the MPs described as a \u201cwait-and-see approach\u201d.<\/p>\n<p>Soon after the Parliamentary report was published, the FCA announced a <a href=\"https:\/\/www.computerweekly.com\/news\/366637800\/FCA-launches-review-as-non-human-intelligence-surpassing-human-reasoning-is-plausible\">review of the potential long-term impacts of advanced AI<\/a> in the finance sector with the prospect of \u201cnon-human intelligence surpassing human reasoning\u201d. <a href=\"https:\/\/www.fca.org.uk\/publications\/calls-input\/review-long-term-impact-ai-retail-financial-services-mills-review\">The Mills Review<\/a>, as it is known, will focus on what impact AI could have on consumers, finance firms and regulators in the future.<\/p>\n<p>Research projects like the one being carried out by CommBank will help banks to use AI appropriately and indirectly help regulators understand it better. Alexandra Mousavizadeh, co-founder and CEO at Evident, which carries out AI benchmarking in the banking sector, believes banks are helping regulators through self-regulation.<\/p>\n<p>\u201cAs a bank, you cannot have AI that provides vague or weird solutions because it\u2019s your customer base, so make any mistake and you have a really big problem from a reputational damage perspective,\u201d said Mousavizadeh.<\/p>\n<p>Banks are increasing their adoption of AI as returns on investment grow. According to recent Lloyds Banking Group research, 59% of surveyed firms reported AI-driven productivity gains in the past 12 months, compared with 32% in the 2024 survey.<\/p>\n<p>In its<i>\u00a0<a href=\"https:\/\/www.lloydsbank.com\/business\/resource-centre\/insight\/financial-institutions-sentiment-survey.html\">Financial institutions sentiment survey<\/a><\/i>, it found that 21% of respondents believe AI is directly driving business growth, compared with 8% in the survey a year ago.<\/p>\n<p>Meanwhile, a third (33%) of respondents said AI is enhancing customer experiences, up from 14%. The same number said they have deeper customer insights through AI, compared with 18% last year.<\/p>\n<\/section>\n<section id=\"DigDeeperSplash\">\n<h4>\n\t\t\t<i data-icon=\"m\"><\/i>Read more on Artificial intelligence, automation and robotics<\/h4>\n<ul>\n<li><a id=\"DigDeeperItem-1\" href=\"https:\/\/www.computerweekly.com\/news\/366638802\/ANZ-rolls-out-AI-agents-for-business-bankers\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/business-meeting-staff-office-alfa27-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/business-meeting-staff-office-alfa27-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/business-meeting-staff-office-alfa27-adobe.jpg 1280w\" alt ><\/p>\n<h5>ANZ rolls out AI agents for business bankers<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Aaron-Tan-Computer-Weekly-2025-140x180px.jpg\" alt=\"AaronTan\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Aaron\u00a0Tan<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-2\" href=\"https:\/\/www.computerweekly.com\/news\/366638719\/Banks-reduce-reliance-on-OpenAI-as-strategies-mature\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/German\/HERO-KI-AI-Alexander-Machine-learning-stockAdobe-07_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/German\/HERO-KI-AI-Alexander-Machine-learning-stockAdobe-07_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/German\/HERO-KI-AI-Alexander-Machine-learning-stockAdobe-07.jpg 1280w\" alt ><\/p>\n<h5>Banks reduce reliance on OpenAI as strategies mature<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"KarlFlinders\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Karl\u00a0Flinders<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-3\" href=\"https:\/\/www.computerweekly.com\/news\/366637713\/Macquarie-Bank-rolls-out-AI-agent-to-personalise-customer-support\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/German\/article\/Hero-Laptop-Customer-Service-Headset-rh2010-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/German\/article\/Hero-Laptop-Customer-Service-Headset-rh2010-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/German\/article\/Hero-Laptop-Customer-Service-Headset-rh2010-adobe.jpg 1280w\" alt ><\/p>\n<h5>Macquarie Bank rolls out AI agent to personalise customer support<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Aaron-Tan-Computer-Weekly-2025-140x180px.jpg\" alt=\"AaronTan\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Aaron\u00a0Tan<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-4\" href=\"https:\/\/www.computerweekly.com\/news\/366636923\/Woolworths-to-power-Olive-digital-assistant-with-agentic-AI\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero Images\/retail-supermarket-vegetables-IrinaSokolovskaya-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/retail-supermarket-vegetables-IrinaSokolovskaya-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/retail-supermarket-vegetables-IrinaSokolovskaya-adobe.jpg 1280w\" alt ><\/p>\n<h5>Woolworths to power Olive digital assistant with agentic AI<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Aaron-Tan-Computer-Weekly-2025-140x180px.jpg\" alt=\"AaronTan\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Aaron\u00a0Tan<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<\/ul>\n<\/section>\n<\/div>\n<p><a href=\"https:\/\/www.computerweekly.com\/news\/366638702\/Australias-CommBank-partners-business-school-to-research-artificial-intelligence\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><br \/>\n Arden Wiers<\/p>\n","protected":false},"excerpt":{"rendered":"<p>vchalup &#8211; stock.adobe.com CommBank wants to better understand how its customers perceive, use and trust artificial intelligence, as the technology is set to reach every corner of the finance sector By Karl Flinders, Chief reporter and senior editor EMEA Published: 06 Feb 2026 12:59 Commonwealth Bank is attempting to increase its understanding of artificial intelligence<\/p>\n","protected":false},"author":1,"featured_media":890594,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28635,147979,46],"tags":[],"class_list":{"0":"post-890593","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-australias","8":"category-commbank","9":"category-technology"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/890593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/comments?post=890593"}],"version-history":[{"count":0,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/890593\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media\/890594"}],"wp:attachment":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media?parent=890593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/categories?post=890593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/tags?post=890593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}