{"id":860665,"date":"2025-07-06T23:13:04","date_gmt":"2025-07-07T04:13:04","guid":{"rendered":"https:\/\/newsycanuse.com\/index.php\/2025\/07\/06\/indias-hexaware-targets-public-sector-business-as-it-expands-uk-operation\/"},"modified":"2025-07-06T23:13:04","modified_gmt":"2025-07-07T04:13:04","slug":"indias-hexaware-targets-public-sector-business-as-it-expands-uk-operation","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2025\/07\/06\/indias-hexaware-targets-public-sector-business-as-it-expands-uk-operation\/","title":{"rendered":"India\u2019s Hexaware targets public sector business as it expands UK operation"},"content":{"rendered":"<div id=\"content-header\">\n<h2>Indian heritage IT services firm opens office in Canary Wharf and sets is sights on growing its UK public sector business<\/h2>\n<\/div>\n<div id=\"content-center\">\n<ul>\n<li><i data-icon=\"1\"><\/i><\/li>\n<li><i data-icon=\"2\"><\/i><\/li>\n<\/ul>\n<div id=\"contributors-block\">\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"Karl Flinders\">\n\t\t\t\t\t<\/p>\n<p><span>By<\/span><\/p>\n<ul>\n<li>\n\t\t\t\t\t<a href=\"https:\/\/www.techtarget.com\/contributor\/Karl-Flinders\">Karl Flinders,<\/a><br \/>\n\t\t\t\t\t\t<span>Chief reporter and senior editor EMEA<\/span>\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\n\tPublished: <span>02 May 2025 11:15<\/span>\n<\/p>\n<\/div>\n<section id=\"content-body\">\n<p>India\u2019s Hexaware has expanded its UK presence through a new office in London\u2019s Canary Wharf, as part of an expansion plan that will see it bid for UK public sector business.<\/p>\n<p>The IT services firm said IT suppliers that currently dominate the public sector are in its sights as UK government departments and public sector bodies have a changing appetite for tech.<\/p>\n<p>This, combined with struggles faced by traditional public sector IT suppliers like Fujitsu, creates an opportunity for suppliers outside the traditional cohort.<\/p>\n<p>Hexaware\u2019s latest UK premises in Canary Wharf adds to an <a href=\"https:\/\/www.computerweekly.com\/news\/366561114\/Indian-IT-services-firm-creates-hundreds-of-jobs-in-UK?_gl=1*dh103o*_ga*MTEwNzM2MTI5My4xNzQyODE4ODQ3*_ga_TQKE4GS5P9*MTc0NjEwNjIyMy4xMTQuMS4xNzQ2MTA4ODMwLjAuMC4w\">IT services operation opened in Birmingham<\/a> in 2023.<\/p>\n<p>Indian heritage suppliers such as Hexaware have to date struggled to win significant public sector business in the UK. Since Indian IT service providers started winning significant business at the turn of the century, there have been fears over outsourcing public sector work to IT suppliers based in India. The perception was that confidential data would not be safe, and there were also concerns that jobs in the UK would be moved to India.<\/p>\n<p>But like its giant Indian counterpart, Tata Consultancy Services (TCS), Hexaware now sees the UK public sector as an opportunity to grow.<\/p>\n<p>TCS, India\u2019s biggest IT service provider, confirmed this last year. <a href=\"https:\/\/www.computerweekly.com\/news\/366574833\/Post-Office-scandal-fallout-for-Fujitsu-could-open-UK-public-sector-to-Indian-giants\">Speaking to Computer Weekly then<\/a> about TCS\u2019s UK public sector plans, Amit Kapur, its UK country head, said there was \u201cpotential, paucity and action\u201d with \u201cgood engagement\u201d.<\/p>\n<section data-menu-title=\"Range of clients\">\n<h2><i data-icon=\"1\"><\/i>Range of clients<\/h2>\n<p>TCS already provides services to the Department of Work and Pensions, public sector organisation pension provider Nest, the Department for Education, the BBC and Cardiff City Council in local government.<\/p>\n<p>Infosys and Wipro are other examples of Indian heritage suppliers seeking public sector opportunities in the UK.<\/p>\n<p>Hexaware\u2019s UK customers today include Yorkshire Water, insurance company Liverpool Victoria and Lloyds Banking Group, but only about 5% of its overall UK business is with public sector organisations.<\/p>\n<p>Speaking to Computer Weekly on the announcement of a new office in Canary Wharf, Amrinder Singh, head of EMEA and APAC operations at Hexaware, said the company is still in the \u201cdiscovery phase\u201d in relation to UK public sector work.<\/p>\n<p>But when asked whether the UK public sector is more open to Indian suppliers, he said: \u201cThis is a trend we are seeing in the market, absolutely, that they are, and for a variety of reasons.<\/p>\n<p>\u201cWe feel that the need for efficiency through technology in public sector is actually quite acute,\u201d added Singh. \u201cAlso, in the past, the public sector has been overtly reliant on some large players. How large you are and how long you have worked in the public sector counts a lot.\u201d<\/p>\n<p>Fujitsu, one of the UK government\u2019s biggest IT supplies, is currently facing huge challenges retaining business due to its much-publicised role in <a href=\"https:\/\/www.computerweekly.com\/feature\/Post-Office-Horizon-scandal-explained-everything-you-need-to-know\">the Post Office scandal<\/a>. Singh sees this and the struggles of other suppliers as an opportunity.<\/p>\n<p>Like with TCS, the addition of public sector work will mean Hexaware\u2019s UK workforce will increase. Out of its global staff count of about 30,000, only 650 are currently in the UK.<\/p>\n<p>But the supplier\u2019s workforce will look far different by 2030 if its self-imposed target to have half of all work delivered by artificial intelligence (AI) workers is reached. \u201cOne of the vision statements that we have is that by 2030 we want nearly 50% of our work to be delivered and revenue to be generated through digital labour, not just human labour,\u201d Singh told Computer Weekly.<\/p>\n<p>This does not mean the human workforce will be smaller, with the growth of the company meaning more will be needed, but he admitted the growth of the human workforce may slow down<\/p>\n<p>Humans will also be trained to ensure they can get the best out of AI, with almost the entire human workforce to be trained and certified in the technology. \u201cWe said that there is no future for single-skilled people,\u201d he said. \u201cUnless you are multi-skilled with domain understanding, as well as understanding how to use AI and technology, you will not survive.\u201d<\/p>\n<p>Hexaware has provided what Singh described as a \u201cplayground\u201d for staff to experiment with AI. Known as bottom-up disruption, the initiative will tap staff domain experience and give them freedom to \u201cidentify areas in which they would like bring automation and AI to our customers\u201d.<\/p>\n<p>\u201cEvery employee is given a mandate to identify certain areas in which they would like to work on commissions if they have great ideas,\u201d said Singh. \u201cThere are some hackathons and staff get a fast-track career path where they can also be part of our innovation team, not just delivery team.\u201d<\/p>\n<\/section>\n<\/section>\n<section id=\"DigDeeperSplash\">\n<h4>\n\t\t\t<i data-icon=\"m\"><\/i>Read more on Cloud computing services<\/h4>\n<ul>\n<li><a id=\"DigDeeperItem-1\" href=\"https:\/\/www.computerweekly.com\/news\/366625175\/AI-in-IT-services-and-the-diminishing-correlation-between-people-and-growth\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/workforce-AI-automation-izzuan-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/workforce-AI-automation-izzuan-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/workforce-AI-automation-izzuan-adobe.jpg 1280w\" alt ><\/p>\n<h5>AI in IT services and the diminishing correlation between people and growth<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"KarlFlinders\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Karl\u00a0Flinders<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-2\" href=\"https:\/\/www.computerweekly.com\/news\/366623871\/Mid-career-professionals-must-learn-to-understand-and-use-AI-as-GenAI-tips-balance\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/German\/article\/Artificial-intelligence-robot-datacenter-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/German\/article\/Artificial-intelligence-robot-datacenter-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/German\/article\/Artificial-intelligence-robot-datacenter-adobe.jpg 1280w\" alt ><\/p>\n<h5>Mid-career professionals must learn to understand and use AI as GenAI tips balance<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"KarlFlinders\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Karl\u00a0Flinders<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-3\" href=\"https:\/\/www.computerweekly.com\/news\/366623525\/UK-hands-Indian-IT-suppliers-competitive-boost-in-trade-deal\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero Images\/map-india-clrcrmck_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/map-india-clrcrmck_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/map-india-clrcrmck.jpg 1280w\" alt ><\/p>\n<h5>UK hands Indian IT suppliers competitive boost in trade deal<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Karl-Flinders-profile-pic-2022-140x180px.jpg\" alt=\"KarlFlinders\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Karl\u00a0Flinders<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-4\" href=\"https:\/\/www.computerweekly.com\/news\/366617959\/Can-UK-government-achieve-ambition-to-become-AI-powerhouse\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero Images\/industrial-machine-AI-AR-robot-adobe_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/industrial-machine-AI-AR-robot-adobe_searchsitetablet_520X173.jpg 960w,https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/Hero%20Images\/industrial-machine-AI-AR-robot-adobe.jpeg 1280w\" alt ><\/p>\n<h5>Can UK government achieve ambition to become AI powerhouse?<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/computerweekly\/Cliff-Saran-Sep-2022-140x180px.jpg\" alt=\"CliffSaran\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Cliff\u00a0Saran<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<\/ul>\n<\/section>\n<\/div>\n<p> Margherita Howe <br \/><a href=\"https:\/\/www.computerweekly.com\/news\/366623572\/Indias-Hexaware-targets-public-sector-business-as-it-expands-UK-operation\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian heritage IT services firm opens office in Canary Wharf and sets is sights on growing its UK public sector business By Karl Flinders, Chief reporter and senior editor EMEA Published: 02 May 2025 11:15 India\u2019s Hexaware has expanded its UK presence through a new office in London\u2019s Canary Wharf, as part of an expansion<\/p>\n","protected":false},"author":1,"featured_media":860666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[145133,4951],"tags":[145132,8366],"class_list":{"0":"post-860665","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-hexaware","8":"category-indias","9":"tag-hexaware","10":"tag-indias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/860665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/comments?post=860665"}],"version-history":[{"count":0,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/860665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media\/860666"}],"wp:attachment":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media?parent=860665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/categories?post=860665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/tags?post=860665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}