{"id":627632,"date":"2023-04-10T09:49:08","date_gmt":"2023-04-10T14:49:08","guid":{"rendered":"https:\/\/news.sellorbuyhomefast.com\/index.php\/2023\/04\/10\/western-digital-outage-finally-appears-to-have-a-fix-but-you-wont-be-totally-pleased\/"},"modified":"2023-04-10T09:49:08","modified_gmt":"2023-04-10T14:49:08","slug":"western-digital-outage-finally-appears-to-have-a-fix-but-you-wont-be-totally-pleased","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2023\/04\/10\/western-digital-outage-finally-appears-to-have-a-fix-but-you-wont-be-totally-pleased\/","title":{"rendered":"Western Digital outage finally appears to have a fix – but you won’t be totally pleased"},"content":{"rendered":"
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Western Digital customers left without access to their files for a full working week following a security issue have now been given a partial workaround by the company, however the issue continues to baffle the storage<\/a> giant as it works on a complete fix.<\/p>\n

The company notified customers of a service outage relating to its cloud platform<\/a> on April 2, promising to restore My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, and SanDisk Ixpand Wireless Charger.<\/p>\n

A day later, WD posted an update to its status page<\/u><\/a> (opens in new tab)<\/span> promising access restoration \u201cas soon as possible,\u201d apologizing for the inconvenience but failing to provide either details of the outage or a solution.<\/p>\n

Western Digital outage<\/h2>\n

A workaround has now been released, with the company confirming that all instances of cloud access, including mobile, desktop, and web apps, were still experiencing an outage.<\/p>\n

The update addresses My Cloud Home, My Cloud Home Duo, and SanDisk ibi users, all of whom were instructed to enable local access<\/u><\/a> (opens in new tab)<\/span> for their NAS drives to get access through a Windows or macOS device connected to the same network. Western Digital said:<\/p>\n

\u201cTo enable Local Access, use your favorite browser and connect to your device’s Dashboard. Then enable the Local Access feature and create a new Local Access account.\u201d<\/p>\n

While My Cloud OS5 (My Cloud PR series and EX series) already has local access enabled, it seems that My Cloud and SanDisk Ixpand Wireless Charger users still need a fix. TechRadar Pro<\/em> has asked Western Digital to confirm this.<\/p>\n

In the meantime, the company said: \u201cWe continue to make every effort to restore all services as quickly as possible and will provide updates as we have them.\u201d<\/p>\n

While the cause of the outage remains unconfirmed, many have speculated its association with a \u201csecurity incident\u201d that was identified on March 26 whereby unauthorized access is believed to have been gained by the attacker.<\/p>\n

WD is yet to follow up on that matter, too, implying that it is working on understanding the extent of the data breach.<\/p>\n