{"id":601371,"date":"2023-01-26T06:49:44","date_gmt":"2023-01-26T12:49:44","guid":{"rendered":"https:\/\/news.sellorbuyhomefast.com\/index.php\/2023\/01\/26\/leeds-building-society-uses-aiops-in-dynatrace-to-improve-observability\/"},"modified":"2023-01-26T06:49:44","modified_gmt":"2023-01-26T12:49:44","slug":"leeds-building-society-uses-aiops-in-dynatrace-to-improve-observability","status":"publish","type":"post","link":"https:\/\/newsycanuse.com\/index.php\/2023\/01\/26\/leeds-building-society-uses-aiops-in-dynatrace-to-improve-observability\/","title":{"rendered":"Leeds Building Society uses AIops in Dynatrace to improve observability"},"content":{"rendered":"<div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.computerweekly.com\/rms\/onlineimages\/ai_a377464305_searchsitetablet_520X173.jpg\" data-credit=\"Blue Planet Studio - stock.adobe\"  width=\"520\" height=\"173\" alt><\/p>\n<p>Blue Planet Studio &#8211; stock.adobe<\/p>\n<\/p><\/div>\n<div id=\"content-header\">\n<h2>Automation and AI is improving how the service delivery team assesses the business impact of an IT service degradation<\/h2>\n<\/div>\n<div id=\"content-center\">\n<ul>\n<li><i data-icon=\"1\"><\/i><\/li>\n<li><i data-icon=\"2\"><\/i><\/li>\n<\/ul>\n<div id=\"contributors-block\">\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Cliff-Saran-Sep-2022-140x180px.jpg\" alt=\"Cliff Saran\">\n\t\t\t\t\t<\/p>\n<p><span>By<\/span><\/p>\n<ul>\n<li>\n\t\t\t\t\t<a href=\"https:\/\/www.techtarget.com\/contributor\/Cliff-Saran\">Cliff Saran,<\/a><br \/>\n\t\t\t\t\t\t<span>Managing Editor<\/span>\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\n\tPublished: <span>25 Jan 2023 16:45<\/span>\n<\/p>\n<\/div>\n<section id=\"content-body\">\n<p><a href=\"https:\/\/www.computerweekly.com\/news\/252481920\/Coronavirus-Leeds-Building-Society-uses-robots-to-cope-with-mortgage-holiday-demand\">Leeds Building Society<\/a>\u00a0(LBS), has updated its systems management, replacing an existing hardware monitor tool with Dynatrace, enabling the building society to improve reliability and performance of its digital savings, mortgage and investment services.<\/p>\n<p>The building society needed a way to modernise IT observability to combine insight from across its entire multi-generational technology stack, which spans purpose-built datacentres, third-party services and cloud applications.<\/p>\n<p>LBS previously relied on <a href=\"https:\/\/www.techtarget.com\/searchsecurity\/definition\/keylogger\">multiple monitoring tools<\/a> to manage the performance and reliability of its services. This approach made it more difficult to provide operations teams with clear insight into the cause of service issues, thus making it harder to resolve problems.\u00a0<\/p>\n<p>While its previous tools provided systems metrics such as CPU load, Mark O\u2019Brien, senior service delivery and operations manager at Leeds Building Society, said it wanted to understand the health of its customers and LBS staff use.<\/p>\n<p>Among the criteria when selecting a new monitoring tool was the ability to start seeing value quickly. \u201cWe tried a few different things but the big difference with Dynatrace was that it gave us value within the first week of deploying it to monitor some of our services,\u201d he said. \u201cThis gave us a huge amount of insight immediately and provided us with room to grow.\u201d<\/p>\n<p>For O\u2019Brien, among the main benefits of Dynatrace is that the hard work is done in the <a href=\"https:\/\/www.computerweekly.com\/blog\/CW-Developer-Network\/Dynatrace-flags-developer-burnout-automation-awaits\">background using AIOps<\/a>, which provides automation for certain IT operations tasks based on system and application monitoring metrics reaching a certain threshold,\u201d said O\u2019Brien. \u201cAIOps-powered insights give us precise answers about the source and cause of any issues before they interrupt our services. We can even see the exact number of users affected, which allows us to make more informed decisions about exactly how we manage service issues.\u201d<\/p>\n<p>This also allows the technical teams to have a closer relationship with the business. LBS can now monitor the performance of a new product or service and identify how that impacts uptake, so teams can prioritise their engineering efforts where they drive the greatest value.<\/p>\n<p>For instance, if the Dynatrace dashboard shows that a particular service was using 70% CPU, he said: \u201cWe can see whether the number of card payment journeys are increasing or decreasing. Do we need to be prepared? All of a sudden, we\u2019re changing our conversation from talking about technology to talking about the business, so if an incident hits our e-commerce platform, we can very quickly see the impact and adjust our response to that accordingly.\u201d<\/p>\n<p>O\u2019Brien said such monitoring helps LBS improve quality of service. \u201cOur teams can innovate in the spaces we want to, by working faster and managing our services effectively in a fast-paced environment,\u201d he said. \u201cDynatrace helps us make informed decisions on where we invest in change to drive an improved experience for our customers and colleagues.\u201d<\/p>\n<\/section>\n<section id=\"DigDeeperSplash\">\n<h4>\n\t\t\t<i data-icon=\"m\"><\/i>Read more on Managing IT and business issues<\/h4>\n<ul>\n<li><a id=\"DigDeeperItem-1\" href=\"https:\/\/www.techtarget.com\/searchitoperations\/news\/252525667\/Dynatrace-overhauls-AIOps-back-end-beefs-up-log-analytics\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/onlineimages\/ai_a377464305_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/cdn.ttgtmedia.com\/rms\/onlineimages\/ai_a377464305_searchsitetablet_520X173.jpg 960w,https:\/\/cdn.ttgtmedia.com\/rms\/onlineimages\/ai_a377464305.jpg 1280w\" alt ><\/p>\n<h5>Dynatrace overhauls AIOps back end, beefs up log analytics<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/dataCenter-Virtualization\/pariseau_beth.jpg\" alt=\"BethPariseau\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Beth\u00a0Pariseau<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-2\" href=\"https:\/\/www.computerweekly.com\/news\/252521868\/BT-doubles-down-on-AIOps-with-Dynatrace-for-network-service-gains\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/visuals\/ComputerWeekly\/Hero Images\/BT-network-control-room-hero_searchsitetablet_520X173.jpg\" srcset=\"https:\/\/cdn.ttgtmedia.com\/visuals\/ComputerWeekly\/Hero%20Images\/BT-network-control-room-hero_searchsitetablet_520X173.jpg 960w,https:\/\/cdn.ttgtmedia.com\/visuals\/ComputerWeekly\/Hero%20Images\/BT-network-control-room-hero.jpg 1280w\" alt ><\/p>\n<h5>BT doubles down on AIOps with Dynatrace for network service gains<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Joe-OHalloran-2022-140x180px.jpg\" alt=\"JoeO\u2019Halloran\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Joe\u00a0O\u2019Halloran<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-3\" href=\"https:\/\/www.computerweekly.com\/blog\/CW-Developer-Network\/The-promise-of-DevSecOps-AIOps-simplified-toolchains-toughened-runtimes\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/3.jpg\" srcset=\"https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/3_searchsitetablet_520X173.jpg 960w,https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/3.jpg 1280w\" alt ><\/p>\n<h5>The promise of DevSecOps AIOps: simplified toolchains &#038; toughened runtimes<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Adrian-Bridgwater-60px.jpg\" alt=\"AdrianBridgwater\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Adrian\u00a0Bridgwater<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<li><a id=\"DigDeeperItem-4\" href=\"https:\/\/www.computerweekly.com\/blog\/CW-Developer-Network\/Dynatrace-the-modern-cloud-is-an-enhanced-analytics-cloud\"><br \/>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/4.jpg\" srcset=\"https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/4_searchsitetablet_520X173.jpg 960w,https:\/\/cdn.ttgtmedia.com\/visuals\/digdeeper\/4.jpg 1280w\" alt ><\/p>\n<h5>Dynatrace: the modern cloud is an enhanced analytics cloud<\/h5>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Adrian-Bridgwater-60px.jpg\" alt=\"AdrianBridgwater\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p><span>By: <span>Adrian\u00a0Bridgwater<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<p>\t\t\t\t<\/a><\/li>\n<\/ul>\n<\/section>\n<\/div>\n<p><a href=\"https:\/\/www.computerweekly.com\/news\/252529573\/Leeds-Building-Society-using-AIops-in-Dynatrace-to-improve-observability\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><br \/>\n Augustine Pecora<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blue Planet Studio &#8211; stock.adobe Automation and AI is improving how the service delivery team assesses the business impact of an IT service degradation By Cliff Saran, Managing Editor Published: 25 Jan 2023 16:45 Leeds Building Society\u00a0(LBS), has updated its systems management, replacing an existing hardware monitor tool with Dynatrace, enabling the building society to<\/p>\n","protected":false},"author":1,"featured_media":601372,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4299,43319,46],"tags":[],"class_list":["post-601371","post","type-post","status-publish","format-standard","has-post-thumbnail","category-building","category-leeds","category-technology"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/601371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/comments?post=601371"}],"version-history":[{"count":0,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/posts\/601371\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media\/601372"}],"wp:attachment":[{"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/media?parent=601371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/categories?post=601371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsycanuse.com\/index.php\/wp-json\/wp\/v2\/tags?post=601371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}