Tag: redefine

Washington has escalated its fight with states over prediction markets, launching lawsuits that could decide whether these platforms operate as national financial products or state-regulated gambling. The outcome will determine if sports contracts can scale or get forced back into local licensing regimes. On Apr. 2, the Commodity Futures Trading Commission (CFTC) sued Arizona, Connecticut

Opinion Dec 19, 2025 5 mins The future of customer experience isn’t flashy AI — it’s AI that quietly works in the background, helping agents and customers without getting in the way. In the next few years, “invisible AI” will fundamentally change how enterprises approach customer experience (CX). The concept is simple yet transformative: the