How cloud and AI transform and improve customer experiences

As AI technologies become increasingly mainstream, there’s mounting competitive pressure to transform traditional infrastructures and technology stacks. Traditional brick-and-mortar companies are finding cloud and data to be the foundational keys to unlocking their paths to digital transformation, and to competing in modern, AI-forward industry landscapes. 

In this exclusive webcast, experts discuss the building blocks for digital transformation, approaches for upskilling employees and putting digital processes in place, and data management best practices. The discussion also looks at what the near future holds and emphasizes the urgency for companies to transform now to stay relevant. 

Learn from the experts

• Digital transformation, from the ground up, starts by moving infrastructure and data to the cloud
• AI implementation requires a talent transformation at scale, across the organization
• AI is a company-wide initiative—everyone in the company will become either an AI creator or consumer

Featured speakers

Mohammed Rafee Tarafdar, Chief Technology Officer, Infosys

Rafee is Infosys’s Chief Technology Officer. He is responsible for the technology vision and strategy, sensing & scaling emerging technologies, advising and partnering with clients to help them succeed in their AI transformation journey and building high technology talent density. He is leading the AI First transformation journey for Infosys and has implemented population and enterprise scale platforms. He is the co-author of “The Live Enterprise” book and has been recognized as a top 50 technology global leader by Forbes in 2023 and Top 25 Tech Wavemaker by Entrepreneur India magazine in 2024.

Sam Jaddi, Chief Information Officer, ADT

Sam Jaddi is the Chief Information Officer for ADT. With more than 26 years of experience in technology innovation, Sam has deep knowledge of the security and smart home industry. His team helps to drive ADT’s business platforms and processes to improve both customer and employee experiences in the future. Sam has helped set the technology strategy, vision and direction for the company’s Digital transformation. Prior to Sam’s role at ADT, he served as Chief Technology Officer at Stanley, overseeing the company’s new security division, leading global integration initiatives, IT strategy, transformation and international operations.

This content was produced by Insights, the custom content arm of MIT Technology Review. It was not written by MIT Technology Review’s editorial staff.