After 20 years supplying outsourced accountants directly to Australian firms, BOSS shares a couple of important factors which can lead to making outsourcing a success
Although Australian accounting firms have been embracing outsourcing for 20 years now the business environment has experienced significant changes during and since COVID-19. Some executives in accounting firms, traditionally hesitant to embrace remote work for their employees, now recognize the benefits of virtual teams, especially in attracting and retaining talent. Nevertheless, remote working can pose challenges including managing and communicating with staff, setting up necessary technology, ensuring ongoing training related to the frequent updates in Australian taxation laws, as well as creating and implementing guidelines for virtual operations.
Achieving success in outsourcing bookkeeping or accounting tasks requires companies to embrace working online. This involves relying on a few essential technological tools that facilitate communication with clients, coworkers and employees online to be able to access bookkeeping and accounting services.
Having spent two decades in the industry, it seems evident that outsourcing is here to stay. Therefore, the following two points are crucial for organisations to maximise the advantages of outsourcing effectively.
Maintaining open communication with your outsourcing company is essential for ensuring a smooth workflow, facilitating timely task completion, resolving any concerns that arise, and maximising the effectiveness of your outsourced employees.
Lee Court, the Sales and Marketing Manager at BOSS outsourced accounting firm, remarks, “Over the 20 years we’ve been in the outsourcing business, we’ve observed that companies that engage in regular communication with their outsourced accountants or BOSS accounting managers—similar to how they would interact with their internal teams—typically see any job-related issues resolved swiftly. Collaborating with remote employees is akin to managing in-house personnel; if an issue arises, it must be addressed through effective communication.”
The second crucial element for achieving successful outsourcing is maintaining organisation. In order for tasks to proceed without issues, companies must ensure that all necessary information is available prior to the commencement of a project. Additionally, promptly responding to client queries and guaranteeing they receive all the answers to their questions in a timely manner.
“Companies that excel in outsourcing have effectively utilised the BOSS checklists and have taken a proactive approach by obtaining data from clients. This involves responding to queries promptly, reviewing the jobs, and providing essential feedback. Additionally, holding regular meetings with BOSS—particularly during the initial stages—can enhance success. While it might seem obvious, these two aspects of communication and organisation are crucial factors that can determine whether a company flourishes or struggles with outsourcing.”
About BOSS, BACK OFFICE SHARED SERVICES PTY LTD
BOSS (Back Office Shared Services Pty Ltd) was founded in 2004 to provide skilled accountants and bookkeepers on a full-time, part-time and casual basis to commercial enterprises, accounting and financial services firms in Australia.
BOSS India is a subsidiary of BOSS Australia and runs just like an ultra-modern paperless Australian public practice because the Director and Accountancy Practice Principal, Peter Vickers, has been operating his own successful Australian public practice for over twenty years.
Tomi Mcnaught
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