Razorpay, IndusInd Bank launch AI account manager on WhatsApp for businesses

Razorpay on Wednesday (September 2) launched an AI-powered account manager on WhatsApp that allows businesses to access payment information, seek support and carry out certain payment-related actions through messages or voice notes.

Called RAY, the service has been launched in partnership with IndusInd Bank.

Bajaj Finance is among the first businesses to go live with the service, Razorpay said.

Businesses can ask RAY for information such as payment summaries and transaction analysis. The AI assistant can also perform certain actions, including generating payment links and initiating refunds, without requiring users to access Razorpay’s dashboard.

Razorpay said businesses can also use RAY to check settlement-related information and receive alerts on payment-related issues. For example, the assistant can flag an upcoming settlement that falls around a bank holiday and offer an option to settle it earlier.

The company said RAY has handled more than 20,000 conversations with businesses so far. It did not disclose the number of businesses using the service.

Razorpay said RAY is built on its AI agent platform, which allows a single AI agent to access different capabilities covering payments, settlements, refunds and support. The company said its system evaluates responses in real time to reduce incorrect or hallucinated responses.

The launch expands RAY from an AI-based information and support tool into an agent that can also initiate actions on behalf of businesses. The company said the service is available to businesses of different sizes through WhatsApp.

IndusInd Bank is the banking partner for the service, while Razorpay provides the payments and technology platform.

First Published: 

Sept 2, 2026 12:13 PM

IST