AMSTERDAM—Mews announced three new features designed to help hotels capture revenue: Recurring Payments, the expansion of Multicurrency to the United States and Canada, and Accounts Receivable.
These features are designed to help properties capture revenue, reduce manual work, and grow their business.
Before Arrival
For properties offering extended stays, co-working spaces or membership-based services, missed or delayed payments are a real revenue risk. With Recurring Payments, available globally, hotels configure a payment plan once, and Mews automates collection on schedule with no manual triggers. The feature has already been piloted by more than 100 properties, generating over 16,000 payment plans.
Tom Nijst, order-to-cash manager, The Student Hotel, said, “Recurring Payments means less admin, fewer errors, and a better experience for everyone. No interruptions, no delays – just a simple way to keep the subscription rolling.” The Student Hotel team now saves around four hours per week, with 98 percent of Recurring Payments collected on time.
During The Stay
Every time an international guest pays in their home currency, there is a currency conversion, and traditionally, the conversion fee goes to a bank. Multicurrency changes that, letting properties retain a share of that fee instead. Multicurrency turns that fee into a new revenue stream for hoteliers.
For hotels that have been using Multicurrency for at least three months, the impact is already clear: more than half have generated enough revenue to offset part of their Mews subscription costs, with median offsets ranging from 2 percent to 10 percent. Already live across Europe for online and in-person payments, Multicurrency is expanding to the United States and Canada for online payments, with in-person payments expected to be released in the region soon.
Post-Stay
Based on internal data across all properties managing invoices, Mews found that the median gap between checkout and invoice issuance is seven to eight days, significantly delaying collection before the payment process has even begun. It can then take hotels weeks to collect on invoices, and in extreme cases they end up writing off revenue altogether.
Accounts Receivable is currently available for properties operating in EUR currency markets, with additional currencies planned to follow as part of a phased rollout later in 2027. It automates invoice issuance, payment reminders, collection and reconciliation inside the operating system. It gives finance teams real-time visibility into what is paid, pending and overdue, and ultimately helps them get paid faster.
Statements From Leadership
Luca Flamini, planning and controlling senior manager, CX Living, said, “Each month, we were spending around seven full working days issuing invoices and chasing payments, with every invoice handled manually. Now that is fully automated, and we have visibility on our cash flow.”
Susanne Sandler, General Manager of Fintech at Mews, said: “Mews has always been built around one goal: giving hoteliers the best possible platform to run and grow their business. Recurring Payments, Multicurrency and Accounts Receivable are further exemplifications of that – helping hotels grow revenue and accelerate cash flow collection.”
LODGING Staff
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